Job Description

Job Description – Customer Sales & Support Executive

Position: Customer Sales & Support Executive
Industry: Food Services / Hospitality
Employment Type: Full-time

Job Summary

We are looking for a dynamic Customer Sales & Support Executive with experience in customer service and sales. The ideal candidate should have a strong background in call center operations, excellent communication skills, and a customer-first approach. This role involves handling customer inquiries, resolving complaints, promoting services, and achieving sales targets while ensuring a high level of customer satisfaction.

Key Responsibilities
Handle inbound and outbound customer calls professionally and courteously.
Respond promptly to customer inquiries, complaints, and service requests.
Resolve customer issues efficiently while ensuring a positive customer experience.
Promote company services, offers, and packages to increase sales.
Perform upselling and cross-selling to maximize revenue.
Maintain accurate customer records and interaction history in CRM systems.
Coordinate with internal teams to ensure timely and seamless service delivery.
Analyze customer feedback and recommend service improvements.
Achieve monthly sales, revenue, and customer satisfaction targets.
Ensure compliance with company policies and service quality standards.
Eligibility
Education: Bachelor’s degree in Hospitality, Business Administration, or a related field (Preferred).
Experience: 3–5 years in Customer Support and Sales, preferably in the Hospitality or Food Services industry.
Prior experience in a call center environment handling customer calls and complaint resolution is mandatory.
Required Skills
Customer Relationship Management (CRM)
Customer Support
Sales and Upselling
Cross-selling Techniques
Complaint Handling and Resolution
Call Center Operations
Communication Skills (Tamil & English)
Negotiation and Persuasion
Problem-Solving
Time Management
MS Office
CRM or Hotel Management Software
Preferred Skills
Experience in the Hotel or Hospitality industry.
Knowledge of additional regional languages is an advantage.
Strong customer-focused mindset with excellent interpersonal skills.
Work Requirements
Willingness to work on weekends and holidays as per business requirements.
Key Competencies
Customer-first approach
Sales orientation
Multitasking
Adaptability
Team collaboration
Attention to detail
How to Apply

Interested candidates can send their updated resume to:

Email: reachus@surescout.in