Customer Support
Job Description
Job Description – Senior Executive – Customer Support
Position: Senior Executive – Customer Support
Job Type: Full-time
Location: Chennai
Job Summary
We are looking for a Senior Executive – Customer Support with 2 to 4 years of experience to deliver exceptional customer service and ensure a positive customer experience. The ideal candidate should possess excellent communication skills, strong problem-solving abilities, and experience handling customer queries, complaints, and escalations across multiple support channels.
Key Responsibilities
Respond to customer queries and resolve issues through phone, email, or chat.
Handle customer complaints and escalations professionally and efficiently.
Manage difficult or irate customers while maintaining a customer-centric approach.
Address candidate and customer grievances with timely resolution.
Maintain accurate records of customer interactions using ticketing or CRM systems.
Prepare timely reports on customer issues, feedback, and resolution status.
Coordinate with internal teams to resolve complex customer concerns.
Meet service quality, response time, and customer satisfaction targets.
Follow company processes, policies, and service standards.
Contribute to continuous process improvements to enhance customer experience.
Eligibility
Experience: 2–4 years in Customer Service, Customer Support, or a related role.
Experience with customer support software or ticketing systems is preferred.
Required Skills
Excellent communication skills in English and Hindi.
Strong customer service orientation.
Problem-solving and critical-thinking abilities.
Objection handling and negotiation skills.
Multitasking and time management.
Active listening and observation skills.
Telephone and email etiquette.
Process-oriented mindset.
Adaptability and willingness to learn.
Ability to work effectively in a fast-paced environment.
Preferred Skills
Experience with live chat platforms.
Experience with phone support systems.
Familiarity with CRM and ticketing tools.
Job Location
Chennai
How to Apply
Interested candidates can contact:
Contact Person: Mr. Deensha
Email: deensha.ghouse@nistglobal.com
Phone: 7305020637
