Customer Service Domestic

Job Description

Job Description – Customer Service Executive (Domestic Process)

Position: Customer Service Executive – Domestic Process
Industry: E-commerce / Banking
Employment Type: Full-time
Job Location: Bangalore

Job Summary

We are hiring Customer Service Executives for leading E-commerce and Banking clients. This opportunity is open to both fresh graduates and experienced professionals who possess excellent communication skills in English and Hindi. The role involves assisting customers, resolving queries, and delivering a high standard of customer service through voice and non-voice support channels, depending on the process.

Key Responsibilities
Handle customer inquiries related to banking or e-commerce products and services.
Resolve customer complaints and provide appropriate solutions within defined timelines.
Maintain professional and courteous communication with customers.
Accurately document customer interactions and update records in the system.
Escalate complex issues to the appropriate departments when required.
Meet quality, productivity, and customer satisfaction targets.
Follow company policies, compliance guidelines, and process standards.
Eligibility
Education: Graduate degree (Mandatory).
Experience: Freshers to 5 years of experience.
Fluent communication skills in English and Hindi (Mandatory).
Age Criteria
Banking Process: Up to 31 years
E-commerce Process: Up to 35 years
Required Skills
Customer Service
English and Hindi Communication
Problem-Solving
Active Listening
Customer Relationship Management
Basic Computer Skills
Time Management
Team Collaboration
Salary
CTC: ₹20,000 – ₹33,000 per month (based on experience and interview performance)
Job Location

Bangalore

How to Apply

Interested candidates can apply through:

Phone: 8377024167
Email: brdassociates@workmail.com