Specialist, CAM Support Engineer

Job Description

Job Description: Technical Support Engineer

Company: KLA
Job Role: Technical Support Engineer – Frontline Software
Experience: 3–5 Years
Qualification: Bachelor’s or Master’s Degree
Work Location: Not specified
Job Type: Not specified

About KLA

KLA is a global leader in electronics and semiconductor manufacturing technologies. The company develops innovative systems and solutions used in the production of wafers, integrated circuits, semiconductor packaging, printed circuit boards, and flat panel displays. KLA invests significantly in research and development to advance technology and enable next-generation electronic devices.

Job Summary

KLA is seeking a skilled and customer-focused Technical Support Engineer to provide technical support for its Frontline software solution. The role involves software installation, upgrades, troubleshooting, customer relationship management, and coordination with internal technical and business teams to ensure customer satisfaction and continuous product improvement.

Key Responsibilities

Provide first-line technical support for Frontline software, including installation, version upgrades, troubleshooting, and issue resolution.

Serve as the primary point of contact for customers, delivering timely and effective technical solutions.

Maintain high customer satisfaction through responsive and professional support.

Document complex technical issues and escalate them to the Research and Development (R&D) team for investigation and resolution.

Report feature requests and customer feedback to the appropriate internal teams.

Collaborate with regional Sales Managers to support business development, customer onboarding, and customer retention.

Work closely with Product Management and Marketing teams to address escalated technical matters and contribute to product improvements.

Maintain accurate records of customer interactions, technical issues, troubleshooting activities, and resolutions in the support system.

Manage multiple support requests and priorities effectively.

Required Qualifications and Skills

Bachelor’s or Master’s degree with relevant work experience.

3–5 years of experience in technical support, software troubleshooting, or a related field.

Strong understanding of software installation, configuration, maintenance, and upgrades.

Excellent troubleshooting and problem-solving abilities.

Strong verbal and written communication skills.

Good interpersonal skills and a customer-first mindset.

Ability to collaborate effectively across technical, product, sales, and marketing teams.

Strong organizational skills and the ability to manage multiple priorities.

Preferred Skills

Familiarity with Computer-Aided Manufacturing (CAM) or Computer-Aided Design (CAD) solutions.

Experience supporting specialized engineering or manufacturing software.

Benefits and Work Culture

Competitive total rewards package.

Family-friendly employee benefits.

Inclusive and collaborative work environment.

Equal employment opportunities.

Application and Recruitment Safety

KLA does not request financial compensation at any stage of its recruitment process. Candidates who have concerns about the legitimacy of a job posting or recruitment activity can contact:

Email: talent.acquisition@kla.com