Customer Support Engineer

Job Description

Job Description: Desktop Support Engineer

Company: Symmetrix Online
Job Locations and Vacancies:

Bangalore – 3 positions

Chennai – 3 positions

Pune – 2 positions

Total Vacancies: 8
Experience: Minimum 1 year in a relevant domain
Qualification: Diploma / ITI in IT / IS
Certifications: At least one certification in Microsoft, Networking, or Server technologies
Work Schedule: 6 days a week
Shifts: First and second shifts
Salary: As per client budget and candidate expertise

Job Overview

Symmetrix Online is hiring Desktop Support Engineers to provide technical support for desktop, laptop, hardware, software, and network-related issues across its Bangalore, Chennai, and Pune locations. Candidates should have practical troubleshooting experience, basic networking knowledge, good English communication skills, and a willingness to work in rotational shifts.

Key Responsibilities

Attend to user calls related to desktop, laptop, and network issues.

Install and configure desktop and laptop systems.

Install, configure, and troubleshoot Windows operating systems and MS Office applications.

Configure email clients, including Microsoft Outlook.

Troubleshoot desktop hardware and LAN-related issues.

Prepare daily and weekly work reports.

Follow IT-related instructions assigned by the team leader.

Provide periodic updates on task progress and issue resolution.

Work according to the working days and schedule assigned by the customer.

Required Qualifications and Skills

Diploma or ITI in Information Technology (IT) / Information Systems (IS).

Minimum 1 year of relevant experience.

At least one certification in Microsoft, Networking, or Server technologies.

Good working knowledge of:

Desktop and laptop hardware.

Local Area Networks (LAN).

Windows 8/10 installation and troubleshooting.

MS Office installation and configuration.

Email and Microsoft Outlook configuration.

At least 6 months of hands-on experience handling hardware, LAN, Windows OS, and MS Office installation and troubleshooting.

Good verbal and written communication skills in English.

Valid two-wheeler driving licence.

Willingness to work in first and second shifts.

Selection Process

Telephonic Interview: Conducted by the customer and team leader to assess communication skills and basic technical knowledge.

Written Test: Conducted at the company office. Candidates must score at least 25 out of 40.

Personal Interview: Technical and HR assessment.

Statutory Deductions and Benefits

Provident Fund (PF).

Employees’ State Insurance (ESI).

Bonus and Professional Tax, as applicable under prevailing government rules.

The salary budget will be determined by the client based on the candidate’s level of expertise.

How to Apply

Interested candidates can send their updated CV to:

Email: hr@symmetrixonline.in