Desktop Support and IT Asset Management

Job Description

Job Description: Desktop Support and IT Asset Management

Company: Unisys
Job Title: Desktop Support and IT Asset Management
Location: Bangalore
Experience: 4+ years
Qualification: Bachelor’s degree
Job Function: IT Asset Management / Desktop Support

About Unisys

Unisys is a global information technology company that delivers high-performance, security-centric solutions for businesses and governments. Its offerings include security software and services, digital transformation, workplace services, industry applications, and enterprise computing solutions.

The company serves clients across government, financial services, and commercial markets, with a focus on delivering secure, reliable, and advanced technology solutions.

Vision: Enhancing people’s lives through secure, reliable, advanced technology.

Key Responsibilities

1. Daily Asset Management Activities

Download and review Workday reports.

Process asset transfer-of-custody records and asset capture updates.

Handle daily new-hire provisioning requests using Workday reports.

Process Advance Shipment Notices (ASNs) from Dell reports.

Monitor and process new items received through the CIT Asset Management global functional mailbox.

Process ServiceNow CIT Asset Management requests and social media inquiries.

Update ServiceNow asset data and maintain the CIT Asset Management risks and issues log.

Update inventory tables and ensure records are maintained accurately.

2. Weekly Asset Management Activities

Review PC and PC accessory inventories.

Update DWO Procurement records as required.

Prepare weekly service delivery reports and participate in related meetings.

Update inventory tables by the end of the day to support dashboard reporting.

3. Asset Provisioning and Procurement

Process provisioning requests for new hires, replacements, and refreshes.

Maintain the Configuration Management Database (CMDB).

Keep provisioning information updated in the CIT Asset Management Procurement Master.

Coordinate asset shipment handling, receipt, and inventory validation.

Communicate inbound asset shipments to inventory coordinators.

Support shipment setup and tax documentation submission.

4. Inventory and Asset Lifecycle Management

Maintain PC and accessory inventory records.

Coordinate PC repairs and PC accessory requests.

Resolve provisioning configuration issues.

Ensure employee asset returns during termination and offboarding.

Manage asset retirement and PC refresh returns.

Process quarterly PC refresh activities.

Perform CMDB audits and verify asset assignments through SCCM.

Validate asset location information and CUIC records.

5. Reporting and Compliance

Maintain accurate asset records and inventory data.

Support asset management metrics and reporting.

Perform asset assignment and location audits.

Track inventory discrepancies, risks, and issues.

Follow established asset management procedures and service delivery processes.

Required Qualifications

Bachelor’s degree.

Four or more years of relevant professional experience.

Knowledge of IT asset management, inventory control, and asset lifecycle processes.

Familiarity with IT service management tools, particularly ServiceNow.

Understanding of asset provisioning, PC refreshes, hardware inventory, and CMDB maintenance.

Ability to follow established procedures and resolve routine operational issues.

Strong organizational, documentation, and communication skills.

Desired Skills

Workday report processing.

ServiceNow asset management.

SCCM asset assignment auditing.

CMDB maintenance and auditing.

PC and accessory inventory management.

Procurement and shipment coordination.

Asset provisioning, replacement, refresh, and retirement.

Reporting, metrics tracking, and data accuracy.

Work Expectations

The successful candidate will perform structured work assignments, use established procedures to resolve routine or standard problems, and work under the guidance and direction of others when required.

Equal Opportunity Statement

Unisys is an equal opportunity employer. The company considers qualified applicants without discrimination based on legally protected characteristics and is committed to providing an accessible and inclusive recruitment process.

Company Website

https://www.unisys.com/