Desktop Support

Job Description

Job Description: System Engineer – L1 Support

Company: Precision Techserve Pvt. Ltd.
Position: System Engineer – L1 Support
Location: Bangalore, Karnataka
Experience: 1–3 Years
Employment Type: Full-time
Job Function: End-User Support
Seniority Level: Associate
Number of Vacancies: 5
Industry: Information Technology & Services
Reporting To: Service Delivery Manager / Team Lead
Work Schedule: 24×7 support environment

About the Company

Precision Group, established in 1996, provides solutions and services across biometrics, Internet of Things (IoT), cloud computing, IT infrastructure management, and systems integration. The group includes Precision Infomatic (M) Pvt. Ltd., Precision Biometric India Pvt. Ltd., Precision Techserve Pvt. Ltd., and Precision Galaxy Pvt. Ltd.

The company focuses on technology innovation, research and development, and IT infrastructure services, with partnerships across leading technology providers.

Job Summary

Precision Techserve is looking for a System Engineer to provide Level 1 technical support for end-user computing environments. The role involves troubleshooting desktops and laptops, managing Windows systems, configuring email and printers, supporting basic networking, and resolving IT service requests within defined Service Level Agreements (SLAs).

The ideal candidate should have hands-on experience in desktop support, hardware troubleshooting, Microsoft technologies, and remote support tools, along with a willingness to work in a 24×7 support environment.

Key Responsibilities

1. Desktop and Operating System Support

Install, configure, and troubleshoot Windows and Linux operating systems.

Provide Level 1 support for desktops, laptops, and thin clients.

Deploy and configure new PCs and user workstation profiles.

Troubleshoot hardware, software, and peripheral-related issues.

Perform data backup, restoration, and recovery activities.

2. Email and Application Support

Install, configure, and troubleshoot Microsoft Outlook 2007/2010/2013/2016, Outlook Express, Office 365, and IBM Lotus Notes.

Manage Outlook PST file backups and mail restoration.

Install and manage antivirus software, including McAfee and other supported products.

Provide configuration and troubleshooting support for business applications.

3. Active Directory and Windows Administration

Manage Active Directory, DNS, DHCP, and basic Windows Server activities.

Support user account and workstation configuration.

Assist with biometric device installation and configuration.

Provide configuration and support for iPads and iPhones.

4. Networking Support

Troubleshoot basic LAN and WAN connectivity issues.

Perform basic routing and switching configuration and troubleshooting.

Understand IPv4 addressing, VLANs (802.1Q), and Spanning Tree Protocol (STP).

Support routing protocols, including RIP, EIGRP, OSPF, and BGP, as required.

Log and coordinate ISP service requests for LAN/WAN link and leased-line issues.

Arrange and troubleshoot network connectivity for video conferences.

5. Printer and Video Conferencing Support

Install, configure, and troubleshoot local and network printers and scanners.

Provide Level 1 support for video conferencing systems.

Install and manage video conferencing equipment and related applications.

6. Service Desk and Remote Support

Resolve user-reported incidents and service requests within defined SLAs.

Provide floor support, remote support, and phone-based assistance.

Monitor and manage service requests using Remedy ticketing tools.

Use remote support tools such as Remote Desktop Connection (RDC), Dameware Mini Remote Control, and SCCM.

Maintain accurate ticket records and technical documentation.

Escalate unresolved issues to the appropriate support teams.

Required Skills

Hardware troubleshooting and desktop support.

Windows operating system installation and configuration.

Microsoft Outlook and Office 365 configuration.

Active Directory, DNS, and DHCP.

Basic networking, including LAN, WAN, routing, and switching.

Printer and scanner support.

Remote desktop support tools.

Ticketing systems and SLA management.

Antivirus installation and management.

Strong verbal and written communication skills.

Good problem-solving and customer service abilities.

Educational Qualifications

Candidates should possess any of the following:

B.E. / B.Tech. in Electronics and Communication Engineering (ECE), Electrical and Electronics Engineering (EEE), Computer Science, or Information Technology.

Diploma in a relevant discipline.

Any bachelor’s degree or undergraduate qualification as accepted by the employer.

Preferred Certifications:

MCSE

CCNA

Candidates should have completed their qualification without active backlogs, as specified in the original advertisement.

Experience and Other Requirements

1–3 years of experience in a similar end-user support or desktop support role.

Willingness to work in a 24×7 support environment.

Ability to diagnose and resolve desktop issues promptly.

Strong communication and teamwork skills.

How to Apply

Interested candidates can contact the recruitment representative for further details.

Contact Person: Kalyani Sahoo
Contact Number: 7358079777