Desktop Support Admin

Job Description

Job Description: Desktop Support Administrator

Job Title: Desktop Support Administrator
Location: Anubhava, Chikkajala, New Airport Road, Bangalore
Experience: 2–3 Years
Notice Period: Immediate to 30 Days
Qualification: Bachelor’s Degree in Information Technology, Computer Science, or a related field preferred
Salary: Not specified
Recruitment Email: aeduru.tejasiw@cielhr.com

Job Summary

We are looking for an experienced Desktop Support Administrator to maintain, support, and troubleshoot desktop computing environments. The role involves providing technical assistance to end-users, managing desktop hardware and software, implementing security measures, and ensuring the reliable operation of desktop systems and peripherals.

The ideal candidate should have strong troubleshooting skills, knowledge of Windows and macOS environments, and excellent communication and customer service abilities.

Key Responsibilities

Provide technical support and troubleshoot desktop hardware, software, and peripheral devices.

Install, configure, and maintain desktop operating systems, including Windows and macOS, along with relevant applications.

Ensure systems are updated with security patches, antivirus software, and operating system updates.

Implement and enforce desktop security policies and procedures in collaboration with the IT team.

Set up and deploy new desktops, laptops, and mobile devices.

Manage user accounts, permissions, and access rights according to company policies.

Respond to and resolve desktop support tickets promptly.

Maintain accurate documentation of desktop configurations, procedures, and troubleshooting activities.

Train and guide end-users on desktop usage, security practices, and troubleshooting procedures.

Coordinate with vendors and external service providers for hardware repairs and maintenance.

Conduct regular inventory checks of desktop hardware and software assets.

Collaborate with network and IT teams to ensure seamless integration with existing infrastructure.

Stay updated on desktop computing technologies and industry trends.

Participate in IT projects and other initiatives as assigned by management.

Required Qualifications and Skills

Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.

Proven experience as a Desktop Administrator or in a similar IT support role.

Proficiency in administering Windows and macOS operating systems.

Knowledge of desktop hardware components, peripherals, and troubleshooting techniques.

Experience with desktop management tools and remote support software.

Familiarity with desktop security practices, antivirus software, and endpoint protection solutions.

Strong problem-solving skills and attention to detail.

Excellent written and verbal communication skills.

Strong client-facing and interpersonal abilities.

Ability to work independently and collaboratively in a fast-paced environment.

Innovative thinking and a team-oriented approach.

Preferred Certifications

CompTIA A+

Microsoft Certified Desktop Support Technician

Other relevant desktop support or IT certifications

Work Location

Anubhava, Chikkajala, New Airport Road, Bangalore, Karnataka.

Notice Period: Immediate joiners to candidates with up to 30 days’ notice are preferred.

How to Apply

Interested candidates can send their updated resumes to:

Email: aeduru.tejasiw@cielhr.com