L1 Support Windows Desktop Support

Job Description

Job Description: L1 Desktop Support Engineer

Recruitment Agency: White Horse Manpower
Job Title: L1 Desktop Support Engineer
Work Location: Bangalore, Karnataka
Experience: Not specified
Job Type: Not specified
Interview Mode: Walk-in
Walk-in Days: Monday to Saturday
Walk-in Timings: 9:00 AM – 6:00 PM

Job Summary

White Horse Manpower is hiring L1 Desktop Support Engineers with hands-on experience in Windows environment support for leading multinational company (MNC) clients. The role involves providing first-level IT support, troubleshooting desktop and network issues, managing service tickets, and ensuring a positive end-user experience.

This opportunity is suitable for candidates interested in building or advancing their careers in IT desktop support.

Key Responsibilities

Provide first-level technical support for desktops, laptops, and peripheral devices.

Troubleshoot Windows operating system, MS Office, email, and network connectivity issues.

Log, track, update, and resolve support tickets using IT Service Management (ITSM) tools.

Perform basic hardware diagnostics, software installation, and configuration.

Escalate unresolved issues to Level 2 or Level 3 support teams according to standard procedures.

Maintain IT asset records and update technical documentation regularly.

Assist users with Outlook, Wi-Fi, VPN, and basic LAN connectivity issues.

Manage user accounts and provide support for printer setup and related issues.

Use remote support tools to diagnose and resolve technical problems.

Required Skills

Good knowledge of Windows 10/11 operating systems.

Understanding of basic networking concepts.

Familiarity with Active Directory and user account management.

Knowledge of printer setup and troubleshooting.

Experience with remote support tools such as TeamViewer and AnyDesk.

Familiarity with ticketing tools such as ServiceNow, Remedy, or Freshdesk.

Ability to troubleshoot Outlook, Wi-Fi, VPN, and basic LAN issues.

Strong communication, customer service, and problem-solving skills.

Educational Qualifications

Candidates should possess any of the following:

Diploma in a relevant field

B.Sc.

BCA

B.Tech.

Any other IT-related degree

Preferred Certifications:

MCP

MCSA

ITIL Foundation

These certifications are an advantage but are not mandatory.

Benefits and Perks

Placement opportunities with leading Fortune 500 companies.

No registration or consultancy fees, as stated in the advertisement.

Career opportunities for IT support professionals and aspiring candidates.

Walk-In Interview Details

Recruitment Agency: White Horse Manpower

Address:

#12, Office 156, 3rd Floor, Jumma Masjid Golden Complex,
Jumma Masjid Road, Bangalore – 560051.

Walk-in Timings: Monday to Saturday, 9:00 AM – 6:00 PM

Contact Details

Interested candidates can contact Nisha or the recruitment team:

8550878550

8884572014 / 15

9620333533 / 433

9844020938

8494849452

9620330300

9036525353

9036324343