IT Service Coordinator

Job Description

Job Description: IT Service Coordinator

Job Title: IT Service Coordinator
Job Type: Full-time, Permanent
Work Mode: In-person
Experience: Not specified
Location: Not specified
Contact Number: +91 7550006742

Job Summary

We are looking for an organized and service-oriented IT Service Coordinator to manage IT service requests, coordinate technical support activities, and ensure timely resolution of incidents. The role involves acting as the primary point of contact between end users and IT teams, monitoring service delivery against Service Level Agreements (SLAs), and maintaining high levels of customer satisfaction.

Key Responsibilities

Serve as the first point of contact for IT service requests and incidents.

Receive, categorize, prioritize, and assign tickets to appropriate IT staff based on urgency and technical expertise.

Monitor service desk queues and ensure timely resolution of issues in accordance with SLAs.

Communicate regularly with end users regarding ticket status, progress, and resolutions.

Track, report, and escalate unresolved or high-priority issues to the appropriate support levels.

Document incidents, service requests, troubleshooting activities, and resolutions using IT Service Management (ITSM) tools.

Use platforms such as ServiceNow and Jira Service Desk to manage and track support tickets.

Coordinate employee onboarding and offboarding, including IT access provisioning and access retrieval.

Maintain accurate records of IT assets, software licenses, and user access.

Develop and maintain standard operating procedures (SOPs) and service documentation.

Provide basic technical support and troubleshooting when required.

Coordinate with technical teams to ensure efficient IT service delivery and a positive user experience.

Required Skills

Strong organizational and coordination skills.

Good verbal and written communication skills.

Ability to prioritize requests and manage multiple tasks.

Understanding of IT service desk operations and incident management.

Familiarity with SLAs, ticket management, and escalation procedures.

Knowledge of ITSM tools such as ServiceNow and Jira Service Desk.

Basic technical troubleshooting skills.

Attention to detail in documentation, asset tracking, and access management.

Strong customer service and problem-solving abilities.

Benefits

Health insurance

Paid sick time

Provident Fund (PF)

How to Apply

Interested candidates can contact the employer for further details regarding the role and application process.

Contact Number: +91 7550006742