IT Helpdesk

Job Description

Job Description: IT Helpdesk Engineer – Fresher

Company: TechSmew Innovations Pvt. Ltd.
Work Location: Client site, TIDEL Park, Taramani, Chennai
Job Type: Full-time
Experience: Freshers / Minimum 1 year of relevant experience
Work Schedule: Rotational shifts
Application Email: hr@techsmew.com

Job Summary

TechSmew Innovations Pvt. Ltd. is looking for an IT Helpdesk Engineer to provide first-level technical support to end-users at its client location in TIDEL Park, Taramani, Chennai. The role involves troubleshooting basic IT issues, installing and maintaining computer systems, managing user accounts, and supporting office applications and network connectivity.

Freshers may initially be considered for an internship, with further opportunities based on their performance.

Key Responsibilities

Troubleshoot basic IT issues involving desktops, laptops, printers, operating systems, and peripheral devices.

Install, configure, and maintain hardware, software, and peripherals.

Perform basic Active Directory tasks, including password resets and user account creation.

Provide technical support for MS Office, Outlook, VPN, and internet connectivity.

Record, monitor, and update service requests in the IT ticketing system.

Escalate unresolved technical issues to Level 2 or Level 3 support teams.

Assist with employee onboarding and offboarding, including system setup and access provisioning.

Provide courteous, timely, and effective technical support to end-users.

Required Qualifications

Bachelor’s degree or Diploma in Computer Science, Information Technology, or a related field.

Freshers may apply; candidates with at least 1 year of IT Helpdesk or Technical Support experience are also eligible.

Basic knowledge of Windows operating systems, MS Office Suite, and networking fundamentals.

Understanding of desktop and laptop troubleshooting.

Good communication, customer service, and problem-solving skills.

Willingness to work in rotational shifts.

Ability to work from the client location at TIDEL Park, Taramani, Chennai.

Application Questions

Candidates should be prepared to answer the following questions:

Are you available to join immediately or within a short notice period?

Do you have hands-on experience troubleshooting desktops, laptops, printers, and other basic IT issues?

Are you comfortable working in rotational shifts?

Do you have basic knowledge of MS Office, Outlook, and Windows operating systems?

Are you currently located in Chennai, or are you willing to work at TIDEL Park, Taramani?

Do you have strong communication skills and the ability to interact politely and clearly with end-users?

How to Apply

Interested candidates can send their updated resumes to:

Email: hr@techsmew.com