Support – Technical Engineer

Job Description

Job Description: Support – Technical Engineer

Company: Livebox
Job Type: Full-time
Work Mode: In-person
Experience: 1–3 years; freshers with strong technical skills may also apply
Contact: 9789978947

About Livebox

Livebox is a provider of live-streaming solutions, offering scalable and customizable video streaming, conferencing, and OTT services to businesses worldwide.

Job Summary

Livebox is seeking a skilled and customer-focused Support – Technical Engineer to provide technical assistance for its streaming and server products. The role involves product deployment, troubleshooting, system maintenance, and customer training. Fluency in Hindi and English is mandatory, particularly for spoken communication, to support a diverse customer base.

Key Responsibilities

Provide technical support through phone calls, email, chat, and remote sessions.

Troubleshoot server setup, streaming configuration, encoding, CDN integration, and client workflow issues.

Guide customers through product installation, configuration, and best practices.

Document technical issues, troubleshooting steps, and resolutions in the support ticketing system.

Collaborate with development and sales teams to escalate and resolve complex technical problems.

Perform routine system checks and help maintain service uptime for managed clients.

Create and maintain support documentation, FAQs, and training materials.

Train customers on new product features and updates.

Provide professional, empathetic, and timely customer support in Hindi and English.

Required Skills and Qualifications

Diploma or degree in Engineering, Information Technology, Computer Science, or a related field.

1–3 years of experience in technical support or system administration; freshers with strong technical skills may apply.

Fluency in spoken Hindi and English.

Good understanding of Linux and Windows server environments.

Knowledge of networking fundamentals, including IP addresses, ports, and firewalls.

Understanding of streaming protocols such as RTMP, HLS, and WebRTC.

Strong analytical, troubleshooting, and problem-solving skills.

Clear communication and customer service abilities.

Preferred Skills

Experience supporting streaming, broadcasting, or OTT solutions.

Familiarity with video encoding tools such as OBS, vMix, or similar software.

Knowledge of cloud platforms and server management.

Benefits

Competitive salary and incentives.

Opportunity to work with modern streaming technologies.

Training and career development support.

Friendly and collaborative work environment.

How to Apply

Interested candidates can contact the recruitment team to schedule an interview.

Contact Number: 9789978947