Technical Customer Support Lead

Job Description

Job Description: Technical Customer Support Lead (TCSL)

Company / Recruiter: Canvendor
Job Title: Technical Customer Support Lead (TCSL)
Job Location: Chennai, Tamil Nadu
Work Mode: Hybrid (Office attendance 2–3 days per week)
Experience: 5–7 Years
Domain: Automotive, Mobility, and Vehicle Insights
Joining Preference: Immediate to 30 Days

Job Summary

Canvendor is hiring an experienced Technical Customer Support Lead to manage technical customer support operations and improve customer service processes within the automotive, mobility, and vehicle insights domain.

The ideal candidate should have experience in SaaS technical support, customer operations, or project-focused roles, along with strong analytical skills, technical knowledge, and the ability to work collaboratively across teams and time zones.

Key Responsibilities

Take ownership of customer support processes and drive continuous improvements in support outcomes.

Analyze customer issues, identify root causes, and recommend data-driven solutions.

Work with large datasets to identify trends, investigate complex issues, and improve operational performance.

Use Excel to analyze data, prepare reports, and support decision-making.

Communicate technical concepts clearly and professionally to customers and internal stakeholders.

Manage multiple priorities effectively in a fast-paced environment.

Collaborate with cross-functional teams across different time zones, including partial overlap with US business hours.

Maintain accuracy, quality, and data security in all support activities.

Work with support ticketing platforms such as Jira Service Desk.

Support reporting and project configuration activities where required.

Apply technical knowledge of APIs, SQL, and business systems to investigate and resolve issues.

Assist with customer invoicing, billing, and finance-related operations where applicable.

Required Skills and Qualifications

5–7 years of experience in SaaS technical support, customer operations, or similar project-focused roles.

Strong written and verbal communication skills.

Intermediate to advanced proficiency in Microsoft Excel.

Experience analyzing large datasets and identifying operational trends.

Intermediate understanding of technical systems, APIs, and SQL.

Familiarity with ticketing systems such as Jira Service Desk.

Strong analytical, troubleshooting, and root-cause analysis skills.

Excellent organizational skills and attention to detail.

Ability to work independently and collaboratively across teams.

Preferred Skills

Experience in the automotive, mobility, or vehicle insights domain.

Experience with SaaS or B2B customer support operations.

Familiarity with customer invoicing, billing, or finance operations.

Experience in reporting and project configuration using support platforms.

Experience working with international customers and US business hours.

Work Arrangement

Location: Chennai, Tamil Nadu.

Work Mode: Hybrid, with office attendance 2–3 days per week.

Notice Period: Immediate joiners to candidates with up to 30 days’ notice preferred.

Application Details

Interested candidates are requested to share their updated CV.

Email: ramas@canvendor.com