US Sales Manager

Job Description

Job Title

Sales & Service Manager – US Shift

Job Code: VHSS03

Company

Vanan Online Services

Employment Type

Full-Time

Work Mode

Remote (India)

Shift Timing

8:00 PM – 5:00 AM IST (US Rotational Shift)

Experience Required

6–8 Years

Salary

Negotiable based on experience

About the Company

Vanan Online Services is a global language services provider specializing in transcription, translation, voice-over, typing, captioning, subtitling, and related business solutions. The company serves customers across the United States and international markets through a customer-focused and performance-driven business model.

Role Summary

We are seeking an experienced Sales & Service Manager to lead and manage our international inbound sales and customer service operations. The ideal candidate will possess strong leadership capabilities, a proven track record in sales management, team coaching, performance improvement, and customer satisfaction management.

This role requires managing a team of sales consultants, driving revenue growth, improving service quality, and ensuring the achievement of business objectives while maintaining high customer satisfaction levels.

Key Responsibilities
Sales Leadership & Team Management
Manage daily operations of the sales and customer service team.
Ensure achievement of individual and team sales targets.
Monitor consultant productivity and performance metrics.
Coach, mentor, and develop team members to maximize performance.
Support consultants during peak business periods.
Performance Management
Define and monitor Key Performance Indicators (KPIs).
Prepare performance appraisals and management reports.
Design and implement Performance Improvement Plans (PIPs) for underperforming employees.
Conduct regular performance reviews and feedback sessions.
Reporting & Analytics
Prepare weekly, monthly, and quarterly performance reports.
Analyze team performance trends and recommend improvement strategies.
Present operational updates to senior management.
Process & Quality Management
Develop and maintain Standard Operating Procedures (SOPs).
Establish best practices for sales and customer service operations.
Ensure compliance with company policies, quality standards, and operational guidelines.
Customer Service & Escalation Management
Handle customer escalations and complex service issues.
Ensure prompt and professional resolution of customer complaints.
Drive customer satisfaction, retention, and loyalty initiatives.
Foster a customer-first culture within the team.
Strategic Collaboration
Collaborate with senior leadership on sales targets and business goals.
Participate in workforce planning and team development initiatives.
Contribute ideas to improve operational efficiency and customer experience.
Required Qualifications
Education
Bachelor’s Degree preferred.
Additional certifications in Sales, Business Management, Customer Service, or Leadership are advantageous.
Experience
6–8 years of experience in:
Sales Management
Customer Service Leadership
International Sales Operations (preferred)
Required Skills
Leadership Skills
Team management and mentoring
Performance coaching
Conflict resolution
Employee development
Sales & Service Skills
International inbound sales management
Customer relationship management
Target achievement and performance optimization
Escalation handling
Technical Skills
CRM systems
Performance tracking tools
KPI reporting and analysis
Microsoft Excel and reporting tools
Communication Skills
Excellent spoken and written English
Strong presentation and interpersonal skills
Ability to communicate with senior management and clients effectively
Competencies
Target-driven mindset
Strong analytical skills
Proactive problem-solving abilities
Customer-focused approach
Ability to work independently in a remote environment
Adaptability to US shift operations
Preferred Candidate Profile
Experience managing international sales teams.
Strong background in inbound sales processes.
Proven experience improving team productivity and customer satisfaction.
Comfortable working in a fast-paced, performance-driven environment.
Interview Process
Round 1

Chief Operating Officer (COO)

Round 2

Chief Executive Officer (CEO)

Interview Timing: 5:00 PM – 11:00 PM IST

Location

Remote – India

Contact Details

HR Contact: Harithira
Mobile: +91 8939234429