Tele calling

Job Description

Job Description (JD): Telecaller Inbound
Job Title

Telecaller Inbound

Company

Sudarasan Engineering Industries Pvt. Ltd.

Industry

BPO / Customer Care

Employment Type
Full-Time
Job Location
Tiruvottiyur, Chennai, Tamil Nadu
Salary
₹20,000 – ₹25,000 per month
Qualification
Diploma
Experience
Freshers can apply
Gender
Male & Female
Work Schedule
Night Shift
5 Working Days per Week
Job Summary

The Telecaller Inbound will be responsible for handling incoming customer calls, resolving customer queries, providing accurate information about products and services, and delivering excellent customer support while maintaining a high level of professionalism.

Key Responsibilities
Inbound Customer Support
Answer incoming customer calls promptly.
Respond to customer inquiries professionally.
Provide accurate information about company products and services.
Customer Assistance
Understand customer requirements.
Resolve customer concerns and complaints effectively.
Escalate unresolved issues to the appropriate department when necessary.
Call Documentation
Record customer interactions accurately.
Maintain call logs and update customer information.
Ensure proper documentation of customer requests.
Service Quality
Deliver excellent customer service.
Maintain customer satisfaction during every interaction.
Follow company communication standards and processes.
Required Skills
Technical Skills
Basic Computer Knowledge
Telephone Handling
Data Entry
Customer Service Skills
Inbound Calling
Customer Support
Query Resolution
Customer Relationship Management
Soft Skills
Good Communication Skills
Active Listening
Patience
Problem Solving
Interpersonal Skills
Time Management
Customer Service Orientation
Preferred Candidate Profile
Diploma holders.
Freshers with good communication skills are encouraged to apply.
Comfortable working night shifts.
Ability to work in a customer-focused environment.
Benefits
Competitive salary
Five-day work week
Opportunity for freshers to start a career in BPO/Customer Care
Contact Information

Phone: 9443614018