Technical Support Engineer

Job Description

Technical Support Engineer (L1) – International Voice (Networking Support)

Company: Movate (Formerly CSS Corp)
Job Role: Technical Support Engineer – L1
Location: Ambattur Industrial Estate
Work Mode: Work from Office
Shift: US Night Shift (Rotational, 24/7 support environment)
Salary: ₹3 LPA – ₹5 LPA

Job Summary

Movate is hiring Technical Support Engineers for its international voice technical support team. The role involves handling customer calls, troubleshooting networking-related technical issues, and ensuring first-contact resolution in a fast-paced global support environment.

Candidates with strong communication skills and basic networking knowledge are highly preferred.

Key Responsibilities
Technical Support & Customer Handling
Handle inbound customer calls for technical support.
Provide troubleshooting support for networking and system-related issues.
Ensure First Call Resolution (FCR) wherever possible.
Support international clients in resolving technical issues.
Networking Troubleshooting
Work with core networking concepts including:
IP Addressing (Private & Public IPs)
DNS and DHCP processes
OSI Model layers
Diagnose and resolve basic network connectivity issues.
Apply structured troubleshooting techniques.
Service Delivery
Ensure timely and professional resolution of customer issues.
Coordinate with internal teams for escalations when required.
Maintain high-quality communication in English.
Required Candidate Profile
Education
Mandatory: Graduate in Computer Science background
Preferred:
Engineering graduates
Networking certifications
Experience
Minimum 1 year in:
Technical Support
Networking Support
International Voice Process (preferred)
Skills Required
Strong understanding of networking fundamentals.
Excellent English communication skills.
Ability to work in US shifts and 24/7 rotational schedules.
Experience in technical voice support preferred.
Customer-focused mindset with problem-solving ability.
Key Technical Topics
IP Addressing (Private/Public)
DNS & DHCP
OSI Model
Basic Networking Troubleshooting
IT Support Processes
Benefits
Health insurance
Life insurance
Provident Fund
Paid sick leave
Leave encashment
Paid time off
Cab facility (within 30 km radius of Ambattur)
Work Schedule
US Shift (rotational)
5:30 PM – 9:30 AM (9-hour shift including 1-hour break)
24/7 support environment
Work Location

Ambit IT Park

Recruitment Contact

HR Contact: Keerthana
📞 7200913530
📧 Minionkeerthana.Gnanaselvan@movate.com
⏰ Call timing: 11:00 AM – 6:00 PM (Mon–Fri)