Technical Support Engineer

Job Description

Job Title: Technical Support Engineer – L1
Reference Code

IIS/AC-C/IN-HT/TESEL1-2025

Job Location

Chennai

Job Type

Full-time

Job Summary

We are looking for a proactive and customer-focused Technical Support Engineer – L1 to provide onsite IT support and infrastructure assistance. The ideal candidate should possess strong technical troubleshooting skills, customer service orientation, and the ability to handle IT support activities independently in a dynamic environment.

Key Responsibilities
Customer Support & IT Services
Deliver onsite IT support services following customer service best practices
Provide technical assistance and issue resolution for end users
Handle installation, maintenance, and troubleshooting of:
Office Printers
Scanners
Multifunction Devices
Support client IT infrastructure and related technologies
Technical Support & Troubleshooting
Diagnose and resolve hardware, software, and network-related issues
Manage multiple support requests while effectively prioritizing tasks
Provide proactive and solution-oriented technical support
Maintain documentation of support activities and issue resolutions
Event & Conference Support
Assist in setup and configuration of IT equipment for events and meetings
Provide real-time onsite technical support during events
Ensure smooth functioning of event-related IT infrastructure
Video Conference Room Support
Provide onsite support for video conferencing systems
Assist users with:
Pre-connection setup
Connection troubleshooting
Meeting support
Coordination & Collaboration
Coordinate with third-party vendors and technical personnel for onsite support activities
Ensure external personnel complete required site access and training procedures
Collaborate with internal teams and communicate effectively through Microsoft Teams and other online platforms
Training & Compliance
Participate in mandatory company and customer training programs
Follow company support processes, policies, and operational standards
Required Skills & Qualifications
Bachelor’s Degree in:
Computer Science
Information Technology
Related Field
Master’s Degree preferred
Minimum 2 years of professional IT support experience
VIP support experience is an added advantage
Good exposure to IT Infrastructure domain
Strong customer service and interpersonal skills
Excellent troubleshooting, analytical, and problem-solving abilities
Ability to work independently with a self-motivated attitude
Effective multitasking and prioritization skills
Fluent communication in local language and English
Strong collaboration and communication skills across teams
Why Join Us?
Opportunity to work in a professional IT support environment
Exposure to enterprise IT infrastructure and onsite support operations
Collaborative work culture with continuous learning opportunities
Hands-on experience with event and video conferencing support
How to Apply

Interested candidates can share their updated resume to:

📧 careers@intuitorit.com