Process Associate

Job Description

Process Associate – Email & Chat Support (US Shift)
Job Title

Process Associate – Email & Chat Support

Job Location

Co-Works | Sterling Technopolis
4/293, 8th Floor, Old Mahabalipuram Road (OMR),
Perungudi, Chennai – 600096, Tamil Nadu

Employment Type

Full-Time

Interview Mode

Direct Walk-In (Face-to-Face)

Shift

US Shift / Rotational Shift

Qualification
Any Degree
Diploma Holders
Final-Year Students (as per company eligibility)
Working Professionals seeking opportunities may apply
Job Summary

We are looking for enthusiastic and customer-focused candidates to join our Email & Chat Support team. The ideal candidate should possess excellent written communication skills, strong English grammar, and the ability to provide prompt and effective customer support through chat and email channels.

Key Responsibilities
Handle customer interactions through Email and Chat support channels.
Respond to customer inquiries accurately and professionally.
Resolve customer concerns within defined service levels.
Maintain high customer satisfaction through effective communication.
Document customer interactions and update records appropriately.
Follow company policies, procedures, and quality standards.
Demonstrate empathy and professionalism during customer interactions.
Required Skills
Strong English Grammar
Written Communication Skills
Customer Service Orientation
Typing Speed and Accuracy
Problem-Solving Skills
Attention to Detail
Multitasking Ability
Basic Computer Knowledge
Eligibility Criteria
Good command of written English.
Ability to communicate professionally with customers.
Comfortable working in rotational shifts.
Strong customer handling and interpersonal skills.
Benefits
Competitive Salary Package
Performance-Based Incentives
Food Facility
Friendly and Positive Work Environment
Learning and Career Growth Opportunities
Exposure to International Customer Support Processes
Walk-In Details

Interview Mode: Face-to-Face

Location:
Co-Works | Sterling Technopolis,
4/293, 8th Floor,
Old Mahabalipuram Road (OMR),
Perungudi,
Chennai – 600096

Contact Details
Recruitment Team
Kavitha: 8015013797
Sindhu: 9344208351