Customer Service Executive

Job Description

Hiring – Process Associate | HCL Technologies

🏢 Company: HCL Technologies
💼 Position: Process Associate
📍 Location: Sholinganallur, Chennai
🕐 Work Environment: Night Shift / 24×7 operations
📞 Process: Customer Support – Phone & Email

Job Overview

The Process Associate will handle customer queries and issues through phone and email, ensuring prompt resolutions and high customer satisfaction. The role involves coordination with multiple departments, maintaining accurate records, monitoring customer-service KPIs, and contributing to continuous process improvement.

Key Responsibilities
Handle customer queries and complaints through phone and email.
Resolve customer concerns promptly and professionally.
Maintain accurate records of customer interactions.
Coordinate with internal departments to provide effective solutions.
Monitor and report customer-service performance indicators.
Support initiatives to improve customer experience and process efficiency.
Follow established customer service procedures and quality standards.
Requirements
Bachelor’s degree in Arts, Commerce, Science, or related fields preferred.
Internship/project experience in customer service or call-center environments is an advantage.
Excellent verbal and written communication skills.
Strong problem-solving and analytical abilities.
Ability to work independently and as part of a team.
Familiarity with CRM systems and customer-service tools is beneficial.
Comfortable working night shifts and in a 24×7 environment.
🚶 Walk-In Details from the Posting

📅 15 April – 19 April 2025
🕚 11:00 AM – 4:00 PM
📍 HCL Technologies Ltd., Sholinganallur, Chennai

📌 Candidates were instructed to mention “Vikas Kapoor” at the top of their resume.

📧 Contact: vikas.kapoor2@hcltech.com