Customer Relation Executive

Job Description

Hiring – Customer Service / Travel Executive | Tourism Industry

📍 Location: Thoraipakkam, Chennai
💼 Industry: Tourism / Hospitality / Travel
🚨 Immediate Joiners Preferred

Job Overview

The role involves handling customer inquiries, assisting with travel bookings, providing information about destinations and packages, resolving complaints, and building strong customer relationships.

Key Responsibilities
Handle customer queries through phone, email, and in-person interactions.
Explain travel packages, itineraries, destinations, and available options.
Assist customers with bookings for:
✈️ Flights
🏨 Hotels/accommodation
🚗 Transportation
Resolve customer complaints and booking-related issues promptly.
Build and maintain relationships with existing and prospective customers.
Coordinate with internal teams to ensure smooth customer experiences.
Maintain and update customer information in databases.
Monitor customer feedback and identify areas for improvement.
Support promotional strategies for customer acquisition and retention.
Prepare reports on customer feedback, satisfaction, and market trends.
Contribute to marketing materials and promotional campaigns.
Stay updated on travel destinations, industry trends, and competitor offerings.
Ensure compliance with relevant travel-industry regulations and standards.
Participate in training programs and industry events when required.
🎓 Requirements
Bachelor’s degree in:
Hospitality Management
Tourism
Business Administration
Related field
Previous customer service or sales experience in tourism/hospitality is preferred.
Excellent written and verbal communication.
Strong interpersonal and customer-handling skills.
Customer-centric approach.
Familiarity with reservation and booking systems.
Knowledge of popular destinations, attractions, and travel trends.
Good multitasking and prioritization abilities.
Strong problem-solving skills.
Understanding of CRM/customer relationship management.
Proficiency in MS Office and customer management software.
Attention to detail when handling customer information and bookings.
Willingness to work flexible hours, weekends, and holidays.
Foreign-language knowledge is an advantage.
Passion for travel and customer service.
📍 Job Location

Thoraipakkam, Chennai

🚨 Immediate joiners are preferred.

📞 Contact

9176033506
9791033506