BPO Voice Process

Job Description

HIRING – BPO VOICE / CUSTOMER SUPPORT PROCESS

🏢 Company: Sahal WebAds Private Limited
📍 Location: Adyar, Chennai
👥 Gender: Male & Female
💼 Employment: Permanent

💼 Role & Responsibilities

We are looking for experienced candidates with BPO Voice, Chat Support, and Email Support experience.

• Handle customer queries through calls, emails, and chat
• Resolve customer complaints and queries within the specified timeline
• Draft professional responses to customer emails
• Generate sales through various customer interaction channels
• Provide accurate product/service information
• Maintain excellent customer relationships and build long-term rapport
• Meet and exceed sales targets
• Develop business from new and existing customer accounts
• Monitor and maintain the customer service process
• Contribute to a positive and professional working environment

🎯 Requirements

✔ Experience: 6 months or more preferred
✔ Excellent interpersonal and communication skills
✔ Strong written and spoken English
✔ Professional approach and appearance
✔ Good computer skills
✔ Knowledge of MS Office
✔ Experience in Chat Support & Email Drafting
✔ Ability to lead a team is preferred

🗣️ Languages Known

• English
• Hindi
• Malayalam
• Tamil

🕐 Working Details

📅 Working Days: Monday – Saturday
⏰ Working Hours: Flexible
💰 Salary: To be discussed / Not specified

📞 Interested Candidates Can Contact:

95661 66874