BPO Voice Process

Job Description

Job Description: BPO Voice Process Executive

Job Title: BPO Voice Process Executive

Company: Sahal WebAds Private Limited

Location: Adyar, Chennai

Employment Type: Permanent

Job Summary

Sahal WebAds Private Limited is hiring BPO Voice Process Executives to provide customer support through voice calls, email, and chat. The role involves resolving customer queries, maintaining customer relationships, and contributing to sales through effective customer interaction.

Key Responsibilities
Handle customer queries via calls, emails, and chat support.
Resolve customer complaints within defined timelines.
Draft professional emails and provide accurate responses.
Deliver excellent customer service while maintaining high quality standards.
Generate sales through customer interactions and relationship building.
Meet and exceed assigned sales targets.
Build and maintain long-term customer relationships.
Maintain detailed records of customer interactions.
Eligibility
Experience: Minimum 6 months of relevant experience preferred.
Gender: Male and Female candidates can apply.
Required Skills
Experience in:
Voice Process
Chat Support
Email Drafting
Customer Query Resolution
Good knowledge of MS Office.
Strong written and verbal communication skills.
Excellent interpersonal and customer handling skills.
Ability to work in a team environment.
Professional attitude and appearance.
Language Requirements

Candidates should have proficiency in:

English (Mandatory)
Hindi
Tamil
Malayalam
Work Schedule
Working Days: Monday to Saturday
Working Hours: Flexible
Salary
Salary details were not specified in the job posting.
Contact Details

Company: Sahal WebAds Private Limited

Location: Adyar, Chennai

Phone: 9566166874