BPO / KPO-Process

Job Description

Customer Support Associate – International BPO/KPO Voice Process
Job Location

Chennai

Interview Mode

Virtual Interview

Employment Type

Full-Time

Industry

International BPO / KPO / Customer Support

Job Overview

We are hiring Fresh Graduates and candidates with BPO experience for International Voice Process roles. The ideal candidate should possess excellent communication skills, basic computer proficiency, and a willingness to work in a customer-centric environment with rotational shifts.

Key Responsibilities
Understand and effectively utilize multiple computer applications and systems.
Interact professionally with customers, clients, and vendors.
Escalate customer concerns and service issues to the appropriate supervisory teams.
Participate in training programs to enhance customer service and job performance.
Adhere to company policies, compliance standards, and operational procedures.
Handle customer interactions through Voice and Chat support channels.
Complete assigned tasks and responsibilities as directed by management.
Eligibility Criteria
Bachelor’s Degree or Undergraduate candidates can apply.
Minimum 6 months of BPO experience preferred.
Excellent verbal and written communication skills in English.
Strong business communication and technical writing abilities.
Basic computer knowledge and experience using computer applications.
Willingness to work in a 24/7 rotational shift environment, including night shifts.
Comfortable working in Voice and Chat support processes.
Required Skills
Customer Service
Communication Skills
Active Listening
Problem Solving
Computer Proficiency
Team Collaboration
Time Management
Multitasking
Work Environment
International Voice Process
Rotational Shifts
Customer-Focused Environment
Growth and Learning Opportunities
Selection Process
HR Round
Voice & Accent Assessment
Operations Round
Benefits
Opportunity to work with international clients.
Professional growth and development.
Structured training programs.
Exposure to global customer service operations.
Application Details

Contact Person: Sana

Mobile: 7065126218

Email: sana.searchinternational@gmail.com

Important Note
No Hidden Charges
Interested candidates can share their updated resume for interview scheduling.