Call Monitoring Quality Analyst

Job Description

Job Title:

Quality Analyst – BPO / Customer Service

We’re Hiring! 📞📊

Infosearch BPO Services Pvt Ltd is looking for experienced Quality Analysts to monitor call quality, improve agent performance, and drive customer satisfaction.

📍 Location:

Chennai (Gopalapuram)

Job Details:
Job Type: Full-Time
Experience: 2 – 4 Years (Minimum 3 years preferred in BPO/QA)
Qualification: Any Graduate / Post Graduate
Shift: As per business requirements
Joining: Immediate Joiners Preferred
Key Responsibilities:
Review and evaluate inbound/outbound calls for quality and compliance
Provide actionable feedback to agents to improve performance and CSAT scores
Identify skill gaps and support training/coaching initiatives
Analyze call data and prepare performance reports
Participate in calibration sessions to maintain evaluation consistency
Required Skills:
Experience in BPO / Customer Service / Quality Assurance
Fluency in English, Tamil & Hindi (additional languages are a plus)
Strong communication and interpersonal skills
Proficiency in MS Office (Excel, Word, PPT)
Experience with call recording/quality tools
Strong analytical and attention-to-detail skills
Walk-in Details:

📍 Infosearch BPO Services Pvt Ltd
No. 237, Peters Road, Gopalapuram,
Chennai – 600 086
(Landmark: Near Satyam Cinemas)

🕒 Interview Time: Monday – Saturday (10:00 AM – 5:00 PM)