Customer Service Associate

Job Description

Customer Service Associate – Job Opening

Position: Customer Service Associate
Employment: Full-time | Permanent
Experience: 2+ years preferred; Freshers can also apply
Shift: Night shifts / Rotational shifts

Key Responsibilities
Respond to customer queries through in-person, telephone, and email channels.
Maintain updated knowledge of products, services, and customer-service policies.
Document customer interactions and prepare/forward required information.
Explain products, services, features, and benefits clearly to customers.
Recommend relevant products or services where appropriate.
Demonstrate the use of products and programs to customers.
Identify customer needs and suggest improvements.
Build strong customer relationships through positive and professional communication.
Participate in internal and external training programs.
Resolve customer concerns calmly and professionally.
Eligibility & Skills
2+ years of customer-service experience preferred.
Freshers are also eligible.
Friendly and welcoming personality.
Strong written and verbal English communication.
Good knowledge of customer-service procedures and policies.
CRM software knowledge is an advantage.
Excellent organizational and multitasking abilities.
Ability to explain complex information in simple terms.
Ability to remain calm and polite under pressure.
Benefits
Health Insurance
Provident Fund (PF)
Quarterly Bonus
Night/rotational shift opportunities
Contact / Apply

HR: Rajesh Kumar
Contact: 99620 29995