Guest Services Associate

Job Description

Guest Service Associate – Front Office

Mercure Chennai Sriperumbudur is hiring a Guest Service Associate – Front Office to join its hospitality team.

Role: Guest Service Associate – Front Office
Location: Chennai / Sriperumbudur
Industry: Hospitality

Key Responsibilities:

Welcome and greet guests professionally.
Handle guest check-ins and check-outs efficiently.
Respond to guest queries and requests promptly.
Provide accurate information about hotel facilities and amenities.
Handle guest concerns with professionalism and urgency.
Maintain cleanliness and organization of the front desk.
Work collaboratively with the hotel team to deliver excellent guest service.

Requirements:

Prior experience in a similar hospitality role is preferred.
Excellent communication and interpersonal skills.
Strong customer-service orientation.
Ability to work effectively in a team.
Knowledge of hotel management software is an advantage.

How to Apply:
Send your updated profile to kanchan.bhakat@accor.com.

Ideal Candidate: A customer-focused, enthusiastic hospitality professional who enjoys working in a fast-paced environment.