Senior Executive- Customer Support

Job Description

Hiring – Senior Executive | Customer Support

📍 Location: Chennai
💼 Position: Senior Executive – Customer Support
💼 Experience: 2–4 years
🗣️ Languages: English + Hindi
💼 Job Type: Full-time

Job Overview

The Senior Executive – Customer Support will be responsible for handling customer queries and grievances, resolving challenging issues, and ensuring a consistently high level of customer satisfaction.

Key Responsibilities
Handle customer queries, complaints, and grievances professionally.
Manage difficult and irate customers with patience and empathy.
Address candidate-related queries and concerns.
Resolve issues using customer-support software and ticketing systems.
Handle multiple customer interactions and tasks efficiently.
Maintain strong time management and multitasking skills.
Record and report customer interactions and feedback.
Identify recurring issues and support continuous service improvements.
Handle objections and negotiate appropriate solutions.
Maintain professional telephone and email etiquette.
Support customers through live chat and phone platforms.
Requirements
2–4 years of experience in customer service/support.
Excellent communication skills in English and Hindi.
Strong problem-solving and critical-thinking abilities.
Good listening and observation skills.
Quick learner with a process-oriented approach.
Strong objection-handling and negotiation skills.
Ability to work effectively under pressure.
Adaptable and comfortable in a dynamic customer-support environment.
Experience with live chat or phone support platforms is an advantage.
📩 Apply / Contact

Mr. Deensha
📧 deensha.ghouse@nistglobal.com
📞 7305020637