Customer Support Executive

Job Description

Hiring – Customer Chat & Email Associate | Nikah.com

🏢 Company: Nikah.com
📍 Location: Adyar, Chennai
💼 Position: Customer Chat & Email Associate
💼 Job Type: Permanent
💼 Experience: 0–1 year
🗓️ Working Days: Monday–Saturday
🕐 Hours: Flexible

Job Overview

Nikah.com is looking for a Customer Chat & Email Associate to handle customer queries and complaints across chat, email, and calls, while also supporting sales and customer retention activities.

Key Responsibilities
Handle customer complaints and queries through email, chat, and calls.
Respond within defined timelines and ensure effective resolution.
Generate sales through customer interactions and follow-ups.
Provide accurate product/service information.
Support and supervise the customer service process.
Build strong relationships with new and existing customers.
Develop business opportunities and support customer retention.
Achieve and exceed assigned sales targets.
Contribute to a positive and productive team environment.
Requirements
0–1 year of relevant experience.
Excellent interpersonal and communication skills.
Strong written and verbal communication.
Good customer-handling and problem-solving abilities.
Ability to work effectively in a team and take responsibility for team coordination.
Computer proficiency, including:
MS Office
Chat Support
Email Drafting
Languages: Tamil, English, Hindi, Telugu & Malayalam.
📞 Apply Now

Contact: 9566166874