OA Team Support

Job Description

IT Support / Help Desk Engineer – Foxconn

Core Role: End-user IT support, SQL/database maintenance, network and infrastructure monitoring.

Key Responsibilities

Provide technical support via phone, email and in person
Perform DB data maintenance and SQL-related activities
Manage IT ticketing/help-desk systems
Troubleshoot hardware, software and network issues
Install and configure hardware/software
Monitor network connectivity
Check server/network-room temperature
Review security reports for viruses, attacks and unknown threats
Conduct continuous IT line walks to identify and resolve issues
Set up Cisco video and teleconference calls
Create asset IDs and maintain asset lists
Conduct daily IT induction for new CL operators and IDL staff
Escalate complex issues to higher-level IT teams
Maintain accurate support records and resolutions
Train end users on new technologies and applications

Required Skills

Strong hardware, software and networking knowledge
SQL / database maintenance
Ticketing/help-desk tools
Microsoft Office
Troubleshooting and analytical skills
Strong customer service and communication
Ability to multitask and work independently/in a team

Application: Send your resume to recruitment.tn@mail.foxconn.com