Technical Customer Support Lead

Job Description

Technical Customer Support Lead – Canvendor
Experience: 5–7 years
Domain: SaaS Technical Support / Customer Operations / Project-focused roles
Industry: Automotive, Mobility & Vehicle Insights
Role: Technical Customer Support Lead

Key Responsibilities

Own and improve customer support processes and outcomes
Handle technical issues and communicate solutions clearly
Analyze large datasets using Excel
Identify root causes and provide data-driven recommendations
Maintain high standards for accuracy, quality and data security
Collaborate across teams and time zones, including partial US business-hour overlap
Support operations using APIs and SQL
Work with ticketing platforms such as Jira Service Desk
Manage multiple priorities in a fast-paced environment

Required / Preferred Skills

SaaS technical support or customer operations
Intermediate SQL, APIs and technical systems
Advanced analytical/problem-solving ability
Strong written and verbal communication
Jira Service Desk experience
Reporting/project configuration knowledge is an advantage
Experience with customer invoicing, billing or finance operations in SaaS/B2B is preferred

Apply: Send updated CV to ramas@canvendor.com