Senior Executive- Customer Support

Job Description

Senior Executive – Customer Support | Chennai
Experience: 2–4 years in Customer Service / Customer Support
Location: Chennai
Role: Senior Executive – Customer Support
Languages: English & Hindi – excellent communication required
Key Responsibilities:
Handle customer queries, grievances and difficult/irate customers
Resolve candidate-related queries and objections
Use customer support software / ticketing systems
Handle multiple tasks while meeting timelines
Maintain proper telephone and email etiquette
Record and report customer interactions and feedback
Negotiate and handle objections professionally
Key Skills:
Strong communication and interpersonal skills
Problem-solving & critical thinking
Multitasking and time management
Quick learning and active listening
Process-oriented approach
Adaptability
Preferred: Experience with live chat or phone support platforms
Contact: Mr. Deensha
Email: deensha.ghouse@nistglobal.com
Phone: 7305020637