Technical Analyst 1-Support

Job Description

Technical Solution Analyst – Oracle
Company: Oracle
Role: Technical Solution Analyst
Core Area: Application / Technical Support
Education: Bachelor’s degree in:
Computer Engineering
Computer Science
Information Systems
Software Engineering
Related field
Experience: Posting states minimum 4 years related work experience; preferred qualifications mention 0–2 years in application/client support, incident/problem/change management.
Mandatory Skill: SQL
Key Responsibilities:
Investigate front-end application issues
Capture diagnostic information and use troubleshooting/fix tools
Shadow users and test workflows
Collect and analyze backend logs
Query database tables and update database fields
Server cycling/restarts
Document investigation notes, resolutions and knowledge articles
Prioritize incidents based on severity
Coordinate with internal and external teams
Shift: 5:30 PM – 2:30 AM IST
Work Pattern: Different shifts and on-call support may be required
Key Skills: SQL, application support, incident management, troubleshooting, communication, documentation, global stakeholder coordination
Company: Oracle