BPO Quality Analyst

Job Description

HIRING – QUALITY ANALYST | BPO / CUSTOMER SERVICE

💼 Position: Quality Analyst
🏢 Industry: BPO / Customer Service
🏢 Work Mode: Work From Office / In Person
☀️ Shift: Fixed Day Shift
👥 Experience: BPO / Customer Service experience preferred

📌 Job Overview

We are looking for a detail-oriented Quality Analyst to monitor and evaluate customer interactions and ensure that quality and compliance standards are consistently maintained.

The selected candidate will work closely with agents and team leaders to identify improvement areas, provide feedback, conduct audits, and support quality enhancement initiatives.

🔹 Key Responsibilities

• Monitor and evaluate calls, emails, and chat interactions
• Ensure adherence to quality and compliance standards
• Provide detailed and constructive feedback to agents
• Identify trends and areas for process improvement
• Conduct regular quality audits
• Prepare performance and quality reports
• Collaborate with Team Leaders on quality improvement initiatives
• Assist in training new team members on quality standards and best practices
• Support agents in improving service delivery and customer satisfaction

🎯 Qualifications & Skills

✔ Fluency in Telugu, Tamil, Kannada, Malayalam & English
✔ Prior BPO / Customer Service experience preferred
✔ Strong attention to detail
✔ Good analytical and problem-solving skills
✔ Excellent communication skills
✔ Ability to evaluate customer interactions objectively

🎁 Benefits

✅ Health Insurance
✅ Provident Fund (PF)
✅ Performance Bonuses
✅ Yearly Bonus
✅ Fixed Day Shift

📍 Work Location: In Person

📞 Interested Candidates Can Contact:

+91 99441 35804

📌 Eligible candidates can contact the employer for further details regarding the interview and application process.