CUSTOMER SERVICE ASSOCIATE

Job Description

Job Description – Airport Cargo Handling Staff / Customer Service / Ground Operations

Positions Available:

Airport Cargo Handling Staff
Cargo Supervisor
Customer Service Executive
Backend / Operational Executive
Air Ticketing Executive
Ground Staff
Cabin Crew
Maintenance Engineer

Industry: Aviation (Domestic & International Airlines)
Employment Type: Full-time

Job Summary

We are hiring for multiple positions across airport operations for leading domestic and international airlines. Selected candidates will support airport operations, cargo handling, passenger services, ticketing, and ground operations while ensuring compliance with aviation safety and customer service standards.

Key Responsibilities
Airport Cargo Handling Staff
Load, unload, and handle cargo safely and efficiently.
Verify cargo documentation and shipment details.
Coordinate cargo movement and storage.
Ensure compliance with aviation safety and security procedures.
Cargo Supervisor
Supervise cargo handling operations.
Coordinate with warehouse, airline, and logistics teams.
Monitor cargo loading schedules and documentation.
Ensure operational efficiency and compliance.
Customer Service Executive
Assist passengers with inquiries and travel-related services.
Handle check-in, boarding, and baggage-related requests.
Resolve customer complaints professionally.
Maintain high customer satisfaction standards.
Backend / Operational Executive
Prepare and maintain operational records.
Coordinate with various airport departments.
Process documentation and operational reports.
Support daily airport administrative activities.
Air Ticketing Executive
Book, modify, and cancel airline tickets.
Assist passengers with fare information and travel schedules.
Process ticketing transactions accurately.
Ground Staff
Support check-in and boarding operations.
Assist passengers with baggage and travel information.
Coordinate aircraft turnaround activities.
Cabin Crew
Ensure passenger comfort and safety during flights.
Conduct safety demonstrations.
Provide onboard customer service.
Handle emergency situations according to aviation procedures.
Maintenance Engineer
Perform aircraft inspections and maintenance.
Diagnose and resolve technical issues.
Ensure aircraft compliance with aviation regulations.
Maintain maintenance records and documentation.
Eligibility
Educational qualifications vary depending on the role.
Freshers and experienced candidates may apply (subject to role requirements).
Good communication and interpersonal skills.
Customer service orientation.
Ability to work in rotational shifts.
Required Skills
Customer Service
Communication Skills
Teamwork
Problem-Solving
Time Management
Documentation
Operational Coordination
Safety Awareness
Attention to Detail
Perks
Competitive salary package.
Career opportunities with domestic and international airlines.
Professional work environment.
Training and career development opportunities.
How to Apply

Interested candidates can share their updated CV/Resume via WhatsApp:

WhatsApp: 7379913854