Customer Service Executive

Job Description

Job Description – Process Associate (Customer Support)

Position: Process Associate
Industry: Customer Support / BPO
Employment Type: Full-time
Job Location: Sholinganallur, Chennai

Job Summary

We are looking for a customer-focused Process Associate to join our team. In this role, you will be responsible for handling customer queries and resolving issues through phone and email while ensuring an exceptional customer experience. The ideal candidate should be comfortable working in a 24/7 environment and night shifts, possess strong communication skills, and demonstrate excellent problem-solving abilities.

Key Responsibilities
Handle customer inquiries and resolve issues via phone and email.
Deliver prompt, accurate, and professional customer support.
Maintain detailed and accurate records of customer interactions.
Collaborate with internal teams to resolve customer concerns efficiently.
Monitor and achieve customer service quality and productivity targets.
Prepare reports related to customer interactions and service performance.
Follow company policies, quality standards, and compliance requirements.
Contribute to continuous process improvements to enhance customer satisfaction.
Build positive customer relationships through effective communication.
Eligibility
Bachelor’s degree in Arts, Commerce, Science, or a related discipline.
Fresh graduates with internship or project experience in customer service or call centers are encouraged to apply.
Willingness to work in night shifts and a 24/7 work environment.
Required Skills
Excellent verbal and written communication skills.
Strong customer service orientation.
Problem-solving and analytical skills.
Ability to work independently and collaboratively.
Attention to detail.
Time management and multitasking abilities.
Proficiency in customer service tools and software.
Basic knowledge of CRM systems is an advantage.
Preferred Qualifications
Internship or project experience in customer service or BPO.
Familiarity with CRM applications and customer support processes.
Work Schedule
Full-time
24/7 rotational environment
Night shift readiness is mandatory
Walk-in Interview Details
Interview Dates: 15 April – 19 April 2025
Time: 11:00 AM – 4:00 PM
Interview Venue: HCL Technologies Ltd., Sholinganallur, Chennai

Note: Please mention “Vikas Kapoor” at the top of your resume before attending the interview.

How to Apply

For further information, contact:

Email: vikas.kapoor2@hcltech.com
Contact Person: Vikas Kapoor