Technical Analyst

Job Description

Job Description (JD)
Job Title

Technical Solution Analyst

Company

Oracle

Employment Type

Full-time

Experience
0–2 Years (Preferred)
Fresh graduates meeting qualification requirements may also apply.
Job Summary

Oracle is seeking a Technical Solution Analyst to provide application support by investigating and resolving technical issues for enterprise applications. The role involves front-end and back-end troubleshooting, SQL-based analysis, incident management, and collaboration with global teams to deliver high-quality customer support.

Key Responsibilities
Front-End Application Support
Investigate application-related issues.
Capture diagnostic information from users.
Utilize troubleshooting and fix tools.
Shadow end users to reproduce reported issues.
Test application workflows internally and externally.
Back-End Investigation
Gather and analyze application log files.
Execute SQL queries for data analysis.
Update database fields when required.
Restart or cycle application servers.
Perform backend troubleshooting to identify root causes.
Incident Management
Prioritize incidents based on business impact and severity.
Track issues throughout the investigation lifecycle.
Document troubleshooting activities, findings, and resolutions.
Create and maintain knowledge base articles.
Client Communication
Communicate effectively with clients through verbal and written channels.
Coordinate with internal technical teams across global locations.
Provide timely updates on issue status and resolution.
Collaboration
Work closely with cross-functional support teams.
Ensure incidents are routed to the appropriate technical teams.
Support continuous process improvement initiatives.
Required Qualifications
Bachelor’s Degree in:
Computer Science
Computer Engineering
Information Systems
Software Engineering
Related technical discipline
Minimum 4 years of related education/work combination as per Oracle’s qualification framework.
Preferred Experience
0–2 years in:
Application Support
Technical Support
Customer Support
Incident Management
Problem Management
Change Management
Required Technical Skills
SQL (Mandatory)
Application troubleshooting
Log analysis
Database querying
Backend investigation
Workflow testing
Incident management
Problem analysis
Basic server administration concepts
Required Soft Skills
Excellent verbal and written communication skills.
Strong analytical and problem-solving abilities.
Ability to work collaboratively with global teams.
Customer-focused mindset.
Documentation skills.
Ability to prioritize multiple tasks effectively.
Strong interpersonal skills.
Work Schedule
Shift: 5:30 PM – 2:30 AM IST
Flexibility to work rotational shifts.
Willingness to provide on-call support when required.
Preferred Candidate Profile
Good understanding of enterprise application support.
Strong SQL querying skills.
Ability to troubleshoot complex application issues.
Comfortable working in a global support environment.
Willingness to learn Oracle cloud technologies.
About Oracle

Oracle is a global leader in cloud technologies, delivering enterprise software and cloud solutions across industries. Oracle promotes innovation, diversity, inclusion, continuous learning, and offers employees global career opportunities with competitive benefits and work-life balance.

Accessibility

Oracle is committed to providing equal employment opportunities and reasonable accommodations for individuals with disabilities.

For accommodation requests:

Email: accommodation-request_mb@oracle.com
Phone (US): +1 888 404 2494