IT Technical Support

Job Description

Service Desk Analyst (L1 Support)
Job Title

Service Desk Analyst (L1 Support)

Location
Pune
Bangalore
Employment Type

Full-Time

Experience

1 – 5 Years

Qualification
Graduate (Mandatory)
Preferred: IT, Computer Science, Information Technology, or related disciplines
Salary

₹3.5 LPA – ₹5.0 LPA (Based on experience and skills)

Shift Timings
Night Shifts
Rotational shifts in a 24×7 support environment
Job Summary

We are seeking a Service Desk Analyst (L1 Support) to provide first-level technical support for IT-related incidents and service requests. The ideal candidate will have hands-on experience in IT Service Desk operations, excellent communication skills, and the ability to troubleshoot Microsoft technologies while delivering exceptional customer service.

Key Responsibilities
Provide Level 1 technical support through phone calls, chats, and emails.
Diagnose and troubleshoot user issues related to Microsoft technologies and enterprise applications.
Handle password resets, account unlocks, mailbox creation, and user account management tasks.
Resolve issues related to:
Active Directory (AD)
Azure Active Directory (Azure AD)
Microsoft 365 (O365)
Microsoft Teams
SharePoint Online
OneDrive
Outlook
VPN and basic networking
Support Windows operating systems and Microsoft Office applications.
Assist users with mobile device issues on iOS and Android platforms.
Ensure compliance with Service Level Agreements (SLAs).
Maintain accurate documentation of incidents, requests, and resolutions.
Provide timely updates and effective communication to end users.
Required Skills
Technical Skills
Active Directory (AD) Administration
Azure Active Directory (Azure AD)
Microsoft 365 (O365)
Exchange Online Administration
Microsoft Teams
SharePoint Online
OneDrive
Outlook Support
Windows OS Troubleshooting
Microsoft Office Suite Support
VPN and Basic Networking Concepts
Mobile Device Support (iOS & Android)
Soft Skills
Excellent verbal and written communication skills.
Strong customer service orientation.
Analytical and problem-solving abilities.
Ability to multitask and work in a fast-paced support environment.
Good documentation and incident management skills.
Preferred Qualifications
12–18 months of experience in IT Service Desk, Helpdesk, or Technical Support roles.
Familiarity with ITIL processes and service management frameworks.
Experience working in enterprise support environments.
Why Join Us?
Opportunity to work with enterprise IT technologies.
Exposure to global support environments.
Career growth in IT Infrastructure and Service Management.
Structured learning and development opportunities.
Application Details
Email

salma.s@liveconnections.in

Contact Person

Salma

Contact Number

+91 82971 31110