Customer Support Agent

Job Description

Customer Support Executive – Telugu Voice Process
Job Title

Customer Support Executive – Telugu Voice Process

Location

Egmore, Chennai, Tamil Nadu

Employment Type

Full-Time

Shift

Fixed Day Shift

Salary

As per Industry Standards

Job Summary

We are seeking enthusiastic and customer-oriented professionals for the Telugu Voice Process in Chennai. The ideal candidate should be fluent in Telugu and Tamil, with basic English communication skills, and capable of delivering excellent customer service through voice-based interactions.

This role offers an excellent opportunity for graduates and undergraduates looking to build a career in customer support and customer relationship management.

Key Responsibilities
Customer Interaction
Handle customer calls in Telugu professionally and courteously.
Respond to customer queries and provide accurate information.
Ensure a positive and satisfactory customer experience during every interaction.
Customer Support
Understand customer concerns and provide appropriate solutions.
Resolve customer issues efficiently within defined service standards.
Escalate unresolved cases to the relevant team when required.
Communication & Relationship Management
Communicate effectively with customers in Telugu and Tamil.
Maintain professionalism and empathy while interacting with customers.
Build and maintain positive customer relationships.
Documentation & Reporting
Record customer interactions accurately in the system.
Update customer information and service requests as required.
Maintain proper documentation of all customer communications.
Eligibility Criteria
Educational Qualification
Graduate
Undergraduate
Language Requirements
Mandatory
Telugu – Fluent
Tamil – Fluent
Preferred
English – Basic Communication Skills
Required Skills
Good communication and interpersonal skills.
Customer service orientation.
Problem-solving abilities.
Ability to handle customer interactions professionally.
Basic computer knowledge.
Positive attitude and willingness to learn.
Benefits
Fixed Day Shift.
Stable work schedule.
Professional work environment.
Opportunity for career growth in customer support operations.
Exposure to multilingual customer service processes.
How to Apply
HR Contact

📞 9962652111

Interested candidates may contact the HR team directly for interview scheduling and additional details.

Work Location

Egmore, Chennai, Tamil Nadu