Customer Support Specialist

Job Description

Customer Service Associate – Banking Voice Process
Organization

Teleperformance India

Job Title

Customer Service Associate – Banking Voice Process

Location

Ambit IT Park, Ambattur, Chennai, Tamil Nadu

Employment Type

Full-Time

Shift

Day Shift

Working Days

6 Days a Week

Job Summary

Teleperformance is hiring Customer Service Associates for its Banking Voice Process in Chennai. The selected candidates will be responsible for handling customer queries related to banking services through inbound voice support while delivering exceptional customer service and ensuring customer satisfaction.

This opportunity is open to both freshers and experienced candidates who possess strong communication skills in English and Hindi.

Key Responsibilities
Customer Service
Handle customer calls related to banking products and services.
Resolve customer queries, concerns, and service requests efficiently.
Provide accurate information regarding banking processes and policies.
Ensure a positive customer experience during every interaction.
Query Resolution
Identify customer issues and provide appropriate solutions.
Escalate unresolved or complex cases to the relevant team when necessary.
Maintain service quality standards and response timelines.
Documentation & Record Management
Update customer records and interaction details accurately.
Maintain confidentiality and data security while handling customer information.
Follow organizational processes and compliance guidelines.
Performance & Quality
Meet customer service and quality targets.
Maintain professionalism and excellent communication standards.
Contribute to overall team performance and customer satisfaction goals.
Eligibility Criteria
Educational Qualification
Any Undergraduate Degree
Any Postgraduate Degree
Experience
Freshers can apply.
Experienced candidates are also welcome.
Mandatory Requirements
Good English Communication Skills.
Good Hindi Communication Skills.
Willingness to work in a customer service voice process.
Immediate joiners preferred.
Required Skills
Strong verbal communication skills.
Customer-focused attitude.
Problem-solving abilities.
Basic computer knowledge.
Ability to handle customer interactions professionally.
Teamwork and interpersonal skills.
Compensation
Salary
₹25,000 CTC per month
Additional Benefits
Attractive Performance Incentives
Career Growth Opportunities
Professional Training and Development
Exposure to Banking Customer Service Operations
Why Join Teleperformance?
Opportunity to work with a global customer experience management company.
Day-shift work schedule.
Banking domain exposure.
Stable career growth opportunities.
Structured training and development programs.
How to Apply
HR Contact

Sundari

📞 WhatsApp Resume: 9043818863