Customer Support Executive

Job Description

Customer Support Executive (CSE)
Job Title

Customer Support Executive (CSE)

Location

Kovilambakkam, Chennai, Tamil Nadu

Employment Type

Full-Time

Shift

Day Shift

Salary

Take-Home Salary: ₹15,000 per month

Job Summary

We are looking for enthusiastic and customer-oriented Customer Support Executives (CSE) to join our team in Kovilambakkam, Chennai. This opportunity is ideal for fresh graduates seeking to build a career in customer service, telecalling, and customer relationship management.

The selected candidates will be responsible for handling inbound and outbound customer interactions, resolving customer concerns, maintaining records, and ensuring a positive customer experience.

Key Responsibilities
Customer Support
Handle inbound customer calls professionally and efficiently.
Resolve customer queries, concerns, and service requests.
Provide accurate information regarding products, services, and processes.
Ensure high levels of customer satisfaction through quality service.
Outbound Calling
Make outbound calls to customers for:
Sales activities
Collections and payment follow-ups
Customer engagement and support
Other business-related requirements
Build positive relationships with customers through effective communication.
Customer Request Processing
Process customer requests accurately and within specified timelines.
Follow up on pending requests and ensure timely resolution.
Coordinate with relevant teams whenever necessary.
Documentation & Record Management
Maintain accurate records of customer interactions.
Update customer information and service details in company systems.
Ensure proper documentation and reporting of all activities.
Eligibility Criteria
Educational Qualification
Any Graduate
Experience
Freshers are welcome to apply.
Prior experience in customer service, telecalling, or BPO will be an added advantage.
Required Skills
Good communication and interpersonal skills.
Customer-focused approach.
Basic computer knowledge and data entry skills.
Ability to handle customer queries professionally.
Strong listening and problem-solving abilities.
Preferred Language Skills

Candidates proficient in any of the following languages will be preferred:

Kannada
Telugu
Malayalam
Benefits
Provident Fund (PF)
Performance Bonus
Career Growth Opportunities
Day Shift Work Schedule
Professional Work Environment
Why Join Us?
Freshers-friendly opportunity.
Stable day-shift schedule.
Opportunity to develop customer service and communication skills.
Performance-based incentives and career progression.
How to Apply
HR Contact

📞 7358756477

Interested candidates may contact the HR team directly for interview scheduling and further details.

Work Location

Kovilambakkam, Chennai, Tamil Nadu