Sr. Front Office Associate

Job Description

Job Description – Senior Front Office Associate

Company: Sterling Holidays Resort

Job Title: Senior Front Office Associate

Job Type: Full-time, Permanent

Location: Madurai, Tamil Nadu

Job Summary

Sterling Holidays Resort is seeking an experienced Senior Front Office Associate to oversee front office operations and deliver outstanding guest service. The ideal candidate should have prior experience in the hotel industry, excellent communication skills, and a customer-focused approach to ensure a memorable guest experience.

Key Responsibilities
Welcome guests warmly and provide professional front desk services.
Handle guest check-in and check-out procedures efficiently.
Respond to guest inquiries, requests, and complaints promptly and professionally.
Coordinate room reservations and ensure accurate guest records.
Maintain high standards of customer service and hospitality.
Coordinate with housekeeping and other hotel departments to ensure seamless guest experiences.
Provide guests with information about hotel facilities, services, and local attractions.
Ensure smooth day-to-day front office operations.
Maintain front office documentation and reports.
Follow company policies, safety standards, and hospitality procedures.
Eligibility Criteria
Prior experience in the hotel or hospitality industry is mandatory.
Relevant qualification in Hospitality, Hotel Management, or a related field is preferred.
Required Skills
Excellent communication and interpersonal skills.
Strong customer service orientation.
Front office and guest relations experience.
Problem-solving and conflict resolution skills.
Ability to work in a fast-paced hospitality environment.
Good organizational and multitasking abilities.
Professional appearance and positive attitude.
Teamwork and coordination skills.
Benefits
Food provided.
Accommodation provided.
Opportunity to work with a reputed hospitality brand.
Professional growth and career development.
Work Schedule
Full-time, Permanent.
Day Shift.
Morning Shift.
Night Shift.
Work from Office (Resort).
Contact Details

Company: Sterling Holidays Resort

Location: Madurai, Tamil Nadu

Email: hr.madurai@sterlingholidays.com (Send your updated CV)