Sr. Front Office Associate

Job Description

Job Description – Senior Front Office Associate

Company: Sterling Holidays Resort
Location: Madurai, Tamil Nadu
Job Type: Full-time, Permanent
Work Location: On-site
Shifts: Day / Morning / Night
Experience: Prior hotel industry experience – Mandatory
Email: hr.madurai@sterlingholidays.com

Job Summary

Sterling Holidays Resort, Madurai is looking for an experienced Senior Front Office Associate to manage front office operations and ensure guests receive excellent hospitality throughout their stay.

Key Responsibilities
Welcome and interact with guests professionally.
Provide excellent customer service and respond to guest requirements.
Support smooth day-to-day front office operations.
Handle guest queries and assist in resolving issues.
Coordinate with relevant hotel departments to ensure guest requirements are fulfilled.
Ensure food and accommodation services are delivered according to company standards.
Maintain a customer-focused approach throughout guest interactions.
Support the team in providing a positive overall guest experience.
Required Qualifications & Skills
Previous experience in the hotel industry is mandatory.
Excellent verbal communication skills.
Strong customer-service orientation.
Professional and courteous approach.
Ability to work effectively in a hospitality environment.
Comfortable working rotational shifts, including night shifts.
How to Apply

Interested candidates can send their updated CV to:

📧 hr.madurai@sterlingholidays.com