Ground Staff

Job Description

Job Description – Airport Ground Staff (Passenger Service)

Job Title: Airport Ground Staff – Passenger Service

Industry: Airport & Aviation

Job Type: Full-time

Job Summary

We are hiring Airport Ground Staff – Passenger Service to support daily airport operations and provide excellent customer service. The role includes passenger assistance, air ticketing, check-in support, baggage handling coordination, and ensuring a smooth travel experience for passengers.

Candidates with good communication skills, a professional attitude, and a willingness to work in rotational shifts are encouraged to apply.

Key Responsibilities
Assist passengers during check-in, boarding, and arrival procedures.
Handle air ticketing, reservations, and travel-related inquiries.
Provide information on flight schedules, boarding gates, and baggage policies.
Coordinate with airport departments to ensure smooth passenger movement.
Assist passengers with baggage-related concerns and special service requests.
Verify passenger travel documents as per airline procedures.
Maintain high standards of customer service and professionalism.
Follow airport safety, security, and operational procedures.
Handle customer complaints and resolve issues promptly.
Support day-to-day airport operations as assigned.
Eligibility Criteria
Qualification: Candidates with qualifications ranging from 8th Pass to Postgraduate are eligible, depending on the position.
Freshers are welcome to apply.
Good communication skills and a dynamic personality are preferred.
Available Positions

The organization is recruiting for multiple roles, including:

Airport Ground Staff
Passenger Service Executive
Air Ticketing Executive
Customer Service Associate (CSA)
Cabin Crew
Computer Operator (Ticketing)
Supervisor / Senior Supervisor
Store Manager
Assistant Branch Manager (ABM)
Assistant Station Manager (ASM)
Branch Manager
Engineer (Civil, Mechanical, Computer, Electrical, etc.)
Data Entry Operator
Clerk
Back Office Staff
Security Guard
Driver
Electrician
Housekeeping Staff
Office Boy
Helper
Required Skills
Excellent communication and interpersonal skills.
Customer service orientation.
Professional appearance and positive attitude.
Basic computer knowledge.
Teamwork and problem-solving abilities.
Ability to work in rotational shifts.
Willingness to work in a fast-paced airport environment.
Salary

Salary varies based on qualification and position.

Indicative Salary Ranges:

Helpers (10th–11th): ₹15,850 – ₹24,850
12th Pass / Diploma / ITI: ₹33,850 – ₹35,850
Computer Operator (Ticketing): ₹32,850 – ₹41,850
Customer Service Associate (CSA): ₹28,500 – ₹52,800
Graduate (ABM): ₹42,850 – ₹46,850
Branch Manager: ₹48,850 – ₹56,850
Engineers: ₹27,500 – ₹75,500
Cabin Crew: ₹25,800 – ₹48,900
Freshers: ₹19,700 – ₹65,000 (depending on role and qualification)
Benefits
Accommodation.
Meals.
Medical Facilities.
ESI Benefits.
Bonus and Allowances.
Rotational Morning/Evening Shifts.
Weekly Off.
Work Schedule
Full-time.
Rotational shifts (Morning/Evening).
Weekly off.
Contact Details

HR Contact: +91 9211572561