Customer Support Executive

Job Description

Job Description – Customer Support Executive

Company: KoinBX

Job Title: Customer Support Executive

Job Type: Full-time, Permanent

Location: Madurai, Tamil Nadu (On-site)

Job Summary

KoinBX is seeking a dedicated and customer-focused Customer Support Executive to provide exceptional assistance to users on its cryptocurrency trading platform. The successful candidate will handle customer inquiries, resolve account and trading-related issues, and ensure a seamless customer experience while supporting users throughout their digital finance journey.

Key Responsibilities
Respond promptly and professionally to customer inquiries through chat, phone, and other support channels.
Assist customers with account-related issues, trading queries, and technical support.
Guide users in navigating the KoinBX platform and its features.
Troubleshoot customer issues and provide timely resolutions or escalate complex cases to the appropriate teams.
Collaborate with internal departments to improve customer satisfaction and service quality.
Maintain accurate records of customer interactions and support activities.
Stay updated on cryptocurrency market trends and KoinBX platform enhancements.
Contribute to improving customer support processes and documentation.
Deliver support with professionalism, empathy, and a customer-first approach.
Eligibility Criteria
Bachelor’s degree in any discipline (preferred).
Freshers and experienced candidates with strong customer service skills are encouraged to apply.
Willingness to work in rotational shifts.
Required Skills
Excellent customer service and communication skills.
Strong interpersonal and problem-solving abilities.
Good computer proficiency and typing skills.
Fluency in English and Hindi (additional languages are an advantage).
Ability to handle customer concerns professionally and patiently.
Basic understanding of cryptocurrency and blockchain concepts (preferred; training may be provided).
Teamwork and adaptability in a fast-paced environment.
Salary & Benefits
Competitive salary (as per company standards).
Provident Fund (PF).
Opportunity to work in India’s growing blockchain and cryptocurrency industry.
Exposure to innovative technologies and global customer support.
Transparent, merit-based work culture.
Learning and career growth opportunities.
Team events and employee engagement activities.
Work Schedule
Full-time, Permanent.
Rotational shifts.
Work from Office (On-site) in Madurai, Tamil Nadu.
Why Join KoinBX?
Be part of a fast-growing blockchain technology company.
Work on innovative customer-facing technology products.
Gain experience in the rapidly evolving cryptocurrency industry.
Collaborate with skilled professionals in a dynamic environment.
Build a rewarding career with continuous learning and growth opportunities.
Contact Details

Company: KoinBX

Phone: +91 7200243617
Work Location: Madurai, Tamil Nadu (On-site)