Customer Service Representative

Job Description

Customer Service Executive (Bengali & English)
Job Title

Customer Service Executive

Location

Mohali, Punjab

Employment Type

Full-Time

Salary

₹25,000 per month

Job Summary

We are looking for a customer-focused and energetic Customer Service Executive who is fluent in both Bengali and English. The ideal candidate should enjoy interacting with customers, resolving queries efficiently, and delivering an excellent customer experience.

This role is an excellent opportunity for freshers seeking to build a career in customer service, customer support, and client relationship management.

Key Responsibilities
Customer Support
Communicate with customers professionally in Bengali and English.
Respond to customer inquiries via phone, email, chat, or other communication channels.
Provide accurate information regarding products, pricing, availability, and services.
Resolve customer concerns promptly and effectively.
Customer Relationship Management
Build positive relationships with customers through professional and friendly interactions.
Deliver exceptional service that enhances customer satisfaction and loyalty.
Understand customer needs and coordinate solutions accordingly.
Cross-Functional Coordination
Collaborate with internal departments to address customer requirements.
Ensure customer issues are resolved within defined timelines.
Follow up on pending requests and provide timely updates.
Data Management
Enter and maintain customer information accurately across various platforms.
Update records, customer interactions, and service requests.
Ensure data accuracy and confidentiality.
Service Excellence
Maintain high standards of customer service and professionalism.
Handle multiple customer interactions while ensuring quality service.
Contribute to a positive customer experience and brand reputation.
Eligibility Criteria
Educational Qualification
Any Graduate / Undergraduate
Experience
Freshers are welcome to apply.
Prior experience in customer service, customer support, BPO, or related fields will be an added advantage.
Required Skills
Language Skills
Fluency in Bengali (Mandatory)
Good English Communication Skills
Professional Skills
Excellent Verbal and Written Communication
Customer Service Orientation
Active Listening Skills
Problem-Solving Ability
Interpersonal Skills
Time Management
Technical Skills
Basic Computer Knowledge
Data Entry Skills
Ability to Work on Multiple Platforms
Preferred Skills
Previous customer service or call center experience.
Ability to handle customer interactions professionally.
Strong organizational and multitasking capabilities.
Compensation & Benefits
Salary Package
₹25,000 per month
Additional Benefits
Career Growth Opportunities
Professional Training and Development
Supportive Work Environment
Diversity & Inclusion

We are committed to fostering a diverse and inclusive workplace and encourage applications from candidates of all backgrounds.

Walk-In Interview Details
Interview Venue

Bestech Business Tower A,
Ground Floor,
Sector 66, Phase 11,
Mohali, Punjab

Contact Person

HR Manik

Contact Number

📞 7986545758