Customer Care Manager
Job Description
Customer Care Manager
Company
JAS Infotech
Industry
Biometrics & IT Products Installation and Services
Job Title
Customer Care Manager
Location
Madurai, Tamil Nadu
Workplace Type
Work From Office
Employment Type
Full-Time
Salary
₹12,000 – ₹15,000 per month
Job Summary
JAS Infotech, a leading provider of biometric and IT product installation services, is seeking a Customer Care Manager to manage customer interactions, address inquiries, and ensure a high level of customer satisfaction. The ideal candidate should possess strong communication skills, a customer-focused attitude, and the ability to maintain positive relationships with clients.
This role is suitable for candidates looking to build a career in customer service and customer relationship management.
Key Responsibilities
Customer Service & Support
Handle customer inquiries through phone calls, emails, and direct interactions.
Provide accurate information regarding products, services, and support requests.
Resolve customer complaints and concerns professionally and promptly.
Ensure a positive customer experience at every interaction.
Customer Relationship Management
Build and maintain strong relationships with customers.
Follow up on customer requests and service-related issues.
Gather customer feedback and report insights to management.
Support customer retention and satisfaction initiatives.
Communication & Coordination
Coordinate with technical and installation teams regarding customer requirements.
Keep customers updated on service status and issue resolutions.
Maintain effective communication with internal departments.
Documentation & Reporting
Maintain customer records and interaction logs.
Prepare reports on customer queries, complaints, and resolutions.
Ensure proper documentation of service requests and follow-ups.
Administrative Support
Assist in daily office operations related to customer care activities.
Support management in implementing customer service improvements.
Ensure compliance with company service standards and procedures.
Eligibility Criteria
Educational Qualification
Diploma or Equivalent Qualification
Experience
Freshers and experienced candidates can apply.
Experience range: 0–3 years preferred.
Required Skills
Communication Skills
Basic English Communication
Good Verbal Communication Skills
Customer Interaction Skills
Professional Skills
Customer Service Orientation
Problem-Solving Ability
Relationship Management
Team Coordination
Time Management
Computer Skills
Basic Computer Knowledge
MS Office Applications (Preferred)
Preferred Candidate Profile
Female candidates preferred.
Positive attitude and customer-focused approach.
Ability to handle customer concerns professionally.
Strong interpersonal and communication skills.
Benefits
Competitive Salary Package
Career Growth Opportunities
Professional Work Environment
Training and Development Support
How to Apply
Walk-In Interview
Candidates may attend a direct interview at:
JAS Infotech
98, 1st Floor, Vakill New Street,
Opposite Simmakkal Bus Stop,
Above RBL Bank,
Madurai – 625001
Contact
📞 98421 12381
📱 98421 12381
📧 Shahid@jasinfo.com
