Technical Customer Support Engineer
Job Description
Technical Support Engineer
Company: ClickHouse
Job Role: Technical Support Engineer
Work Mode: Remote
Preferred Location: Bengaluru, Karnataka, India
Shift Timing: 11:30 AM – 8:30 PM IST (Monday to Friday) + Shared On-Call Rotation
About ClickHouse
ClickHouse is one of the fastest-growing cloud companies globally, recognized in the Forbes Cloud 100 list. The company specializes in real-time analytics, data warehousing, observability, and AI workloads, serving more than 2,000 customers worldwide.
ClickHouse offers a remote-first work culture focused on innovation, scalability, and high-performance database technologies.
Job Summary
ClickHouse is seeking a customer-focused and technically skilled Technical Support Engineer to join its global Support Engineering team. The role involves supporting customers across India, APJ, and EMEA regions through technical troubleshooting, customer engagement, and collaboration with internal engineering and product teams.
This is a hands-on customer-facing role requiring expertise in databases, distributed systems, cloud-native technologies, and strong communication skills.
Key Responsibilities
Customer Support & Troubleshooting
Provide technical support to ClickHouse users and customers via tickets, chat, Slack, calls, and virtual meetings.
Troubleshoot and resolve technical issues related to ClickHouse Cloud and open-source deployments.
Deliver timely responses and support within defined SLAs.
Participate in shared on-call support rotations.
Technical Solutions & Knowledge Sharing
Develop reusable solutions, documentation, blogs, and knowledge-base articles.
Support customer Proof of Concepts (POCs) with technical expertise.
Conduct technical enablement through webinars, training, and community engagement.
Assist in mentoring and knowledge sharing across teams.
Collaboration
Work closely with Support Services, Engineering, Product Management, and Go-To-Market teams.
Contribute feedback and improvements to support processes and product functionality.
Build strong relationships with customers, partners, and internal stakeholders.
Required Qualifications
Technical Skills
Experience with:
SQL Databases
OLAP Systems
Cloud-native SaaS Platforms
Distributed Systems
Kubernetes & Docker
Relevant Experience
Candidates with experience in the following roles are preferred:
Support Engineer
Technical Account Manager
Database Administrator (DBA)
Site Reliability Engineer (SRE)
Solutions Engineer
Software Engineer
Systems Engineer
Additional Requirements
Strong troubleshooting and analytical skills.
Excellent written and verbal communication in English.
Ability to work remotely with reliable internet connectivity.
Comfortable working in a global distributed support environment.
Self-driven mindset with willingness to learn continuously.
Preferred / Bonus Skills
Hands-on experience with ClickHouse.
Exposure to open-source technologies and OSS communities.
Experience with cloud platforms:
AWS
Azure
GCP
Knowledge of data pipeline technologies:
Kafka
Spark
Kinesis
RabbitMQ
Work Schedule
Remote work from Bengaluru area preferred.
Availability required during:
11:30 AM – 8:30 PM IST
Monday to Friday
Participation in weekly/weekend on-call rotations.
Employee Benefits & Perks
Flexible remote-friendly work environment.
Healthcare support and employer contributions.
Company stock options/equity.
Flexible paid time off.
$500 home office setup allowance.
Opportunities for global offsites and team gatherings.
Why Join ClickHouse?
Work with cutting-edge cloud and analytics technologies.
Be part of a rapidly scaling global technology company.
Collaborate with highly skilled international teams.
Opportunity to shape company culture as an early employee.
Exposure to large-scale distributed systems and modern data infrastructure.
Equal Opportunity Employer
ClickHouse is an equal opportunity employer committed to creating an inclusive and diverse workplace. Employment decisions are made without discrimination based on race, gender, religion, disability, veteran status, sexual orientation, or other protected characteristics.
