Systems Engineer IT Service Management

Job Description

Job Description – Senior Systems Engineer – IT Service Management
Job Title

Senior Systems Engineer – IT Service Management

Location

Bangalore

Career Level

Level 2 / 3A

Experience

5–8 Years

Employment Type

Full-time

Domain

IT Operations – Core Server & Networking

Priority

High (P1)

Job Summary

The Senior Systems Engineer – IT Service Management will be responsible for managing end-to-end enterprise IT infrastructure, including server administration, networking, and IT service management. The role focuses on ensuring system stability, high availability, incident resolution, infrastructure security, and adherence to ITIL best practices.

Key Responsibilities
Server Administration
Manage and administer Windows and Linux servers.
Ensure server availability, reliability, and optimal performance.
Perform server patching, upgrades, and maintenance.
Network Administration
Support and troubleshoot LAN, WAN, VPN, TCP/IP, firewalls, routers, and switches.
Monitor network performance and resolve connectivity issues.
IT Service Management
Manage Incident, Change, and Problem Management processes in accordance with ITIL standards.
Maintain service quality and minimize downtime.
Infrastructure Operations
Manage Active Directory, DNS, DHCP, Microsoft Exchange, and Microsoft 365.
Administer virtualization platforms such as VMware and Hyper-V.
Perform backup, disaster recovery (DR), and business continuity (BCP) activities.
Handle user account administration and access management.
Monitoring & Troubleshooting
Monitor server and network health using enterprise monitoring tools.
Diagnose and resolve infrastructure issues promptly.
Documentation
Prepare and maintain:
Standard Operating Procedures (SOPs)
Technical documentation
Configuration records
Operational reports
Team Collaboration
Coordinate with cross-functional IT teams.
Provide technical guidance and mentor junior engineers.
Required Skills
Server Technologies
Windows Server Administration
Linux Server Administration
Active Directory (AD)
DNS
DHCP
Microsoft Exchange
Microsoft 365 (O365)
VMware
Hyper-V
Networking
LAN/WAN
TCP/IP
VPN
Firewalls
Routers
Switches
IT Service Management
ITIL Framework
Incident Management
Change Management
Problem Management
Service Management
Monitoring Tools

Experience with one or more:

SolarWinds
Nagios
ServiceNow
Similar enterprise monitoring platforms
Preferred Candidate Profile
5–8 years of experience in IT Infrastructure and Operations.
Strong expertise in server administration and enterprise networking.
Excellent troubleshooting and analytical skills.
Good communication and documentation abilities.
Experience mentoring junior engineers.
Ability to manage critical IT environments with minimal supervision.
Contact Details

For application or enquiries:

8494849452
8884572014
8884499448
9448201675