Staff Technical Support Engineer

Job Description

Job Description: Staff Technical Support Engineer

Company: CommScope
Job Title: Staff Technical Support Engineer
Experience: 8+ Years
Location: Bangalore, Karnataka, India
Job Function: Technical Support / Networking / Cloud Infrastructure

Job Summary

CommScope is seeking a skilled and proactive Staff Technical Support Engineer to provide operational and technical support for its products, with a strong focus on networking and cloud-based infrastructure. The role is responsible for maintaining high availability, performance, and stability in live production environments.

The ideal candidate will have extensive experience in network or systems support, cloud infrastructure, Linux administration, virtualization, and network monitoring. Familiarity with video headend technologies, cable networks, and IPTV environments will be an added advantage.

Key Responsibilities

Maintain and troubleshoot cloud-based infrastructure hosted on AWS, Google Cloud Platform (GCP), or Microsoft Azure.

Monitor alerts, manage incidents, and participate in on-call support activities.

Provide technical support to internal and external users through phone, email, CRM platforms, and other support tools.

Collaborate with cross-functional teams across different locations to resolve technical issues.

Analyze system behavior, application logs, and performance metrics to identify and resolve problems.

Conduct root cause analysis and participate in post-mortem reviews for critical incidents.

Create and maintain technical documentation, troubleshooting procedures, standard operating procedures, and system findings.

Support engineering teams and internal users by investigating network, system, and infrastructure issues.

Contribute to process improvements and follow organizational policies and support procedures.

Interpret technical documents, schematics, and system diagrams to diagnose issues.

Required Skills and Technical Expertise

1. Networking

Strong understanding of TCP/IP, DNS, DHCP, VLANs, NAT, routing, and switching.

Experience configuring and troubleshooting routers and switches.

Knowledge of LAN/WAN networking and broadband infrastructure.

2. Cloud Infrastructure

Experience supporting cloud-based environments on AWS, Azure, or GCP.

Ability to troubleshoot infrastructure availability, performance, and connectivity issues.

3. Linux and Virtualization

Knowledge of Linux operating systems, including Rocky Linux, Red Hat, and Ubuntu.

Experience with virtualization platforms such as VMware vSphere/ESXi, KVM, and Hyper-V.

4. Network Monitoring and Observability

Experience with network monitoring and observability tools, such as:

PRTG

Zabbix

SolarWinds

Elastic

Grafana

Prometheus

5. Broadband and Video Technologies

Familiarity with DOCSIS, CMTS platforms, RF signals, and broadband infrastructure.

Basic understanding of video headend systems used in cable television or IPTV environments.

6. Containers and Automation

Basic working knowledge of Docker and Kubernetes.

Scripting skills in Python, Shell, or Bash for automation and data collection.

Qualifications and Experience

Bachelor’s degree in Computer Science, Electronics, Networking, or a related discipline.

Minimum 8+ years of relevant experience in technical support, network support, or systems support roles.

Strong problem-solving, communication, analytical, and documentation skills.

Ability to handle incidents and provide technical support in a live operational environment.

Preferred Certifications

The following certifications are advantageous:

CCNA

CompTIA Network+

SCTE certifications

AWS Certified Cloud Practitioner

About CommScope

CommScope develops connectivity solutions supporting communications technologies such as 5G, the Internet of Things, fiber, copper, and wireless infrastructure. The company serves global customers and focuses on enabling reliable connectivity for businesses and communities.

Application and Additional Information

Company Website: https://jobs.commscope.com

Hiring Process Guidance: https://jobs.commscope.com/content/How-We-Hire/?locale=en_US

Accommodation Requests: talentacquisition@commscope.com

Equal Employment Opportunity: https://jobs.commscope.com/eeo