SQL Support Engineer

Job Description

Job Description (JD)
Job Title

Windows – SQL Support Engineer

Company

VAM SYSTEMS

Industry

Business Consulting | IT Solutions | IT Services

Work Location

Bangalore, India

Employment Type

Full-Time

Experience

3–4 Years

Joining Time

Within 2 Weeks (Maximum 4 Weeks)

About the Company

VAM SYSTEMS is a Business Consulting, IT Solutions, and Services company with operations across:

UAE
Qatar
Bahrain
USA
Australia
Singapore
India

The selected candidate will join VAM SYSTEMS and be deputed to one of its leading client organizations in Bangalore.

Job Summary

VAM SYSTEMS is hiring a Windows – SQL Support Engineer to provide Level 1 (L1) support for Windows Server and Microsoft SQL Server environments. The role involves infrastructure administration, incident management, production support, monitoring, patch deployment, and working in a 24×7 rotational shift environment.

Key Responsibilities
Windows Server Administration
Provide L1 support for Windows Server environments.
Administer and monitor Windows Server infrastructure.
Support Active Directory Domain Services (ADDS).
Manage DNS, DHCP, and DFS services.
Perform routine server administration activities.
SQL Server Administration
Provide L1 support for Microsoft SQL Server.
Support SQL Server administration.
Perform database user management.
Install and deploy SQL patches.
Monitor SQL Server health and performance.
Troubleshoot SQL performance issues.
Infrastructure Support
Monitor Windows and SQL infrastructure.
Understand virtualization and storage environments.
Support server hardware and software.
Coordinate with infrastructure and application teams.
Work closely with L2 and L3 administrators.
Incident & Service Management
Monitor production alerts.
Perform incident analysis.
Report production issues with impact assessment.
Resolve incidents within SLA.
Deploy approved patches and bug fixes.
Maintain incident documentation.
Build and update the knowledge base.
Follow ITIL-based support processes.
Monitoring
Monitor infrastructure alerts.
Check server status proactively.
Escalate critical issues appropriately.
Ensure service availability.
Required Skills
Windows Administration
Windows Server 2008
Windows Server 2012
Active Directory Domain Services (ADDS)
DNS
DHCP
DFS
SQL Server Administration
Microsoft SQL Server 2005
SQL Server 2008
SQL Server 2012
SQL Server Administration
SQL Performance Tuning
SQL Troubleshooting
SQL Patching
User Management
Infrastructure
Virtualization (VM)
Storage Infrastructure
Hardware Support
Software Support
Computer Networking
Service Management
Incident Management
Production Support
Monitoring
ITIL Processes
Service Management
Required Qualifications
Bachelor’s Degree in:
Computer Science
Information Technology
Engineering
Related discipline
Experience Required
3–4 years in:
Windows Server Administration
Microsoft SQL Server Administration
Infrastructure Support
Production Support
Preferred Knowledge
Banking Applications
Enterprise Infrastructure
IT Service Management
Virtual Machines
Storage Systems
Soft Skills
Good verbal communication
Good written communication
Analytical thinking
Problem-solving ability
Team collaboration
Incident handling skills
Documentation skills
Ability to work in rotational shifts
Work Schedule
24×7 Rotational Shift